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<5 min.
Gartners acht Bausteine von CRM: Customer Experience
array(4) { [0]=> object(WP_Term)#1894 (10) { ["term_id"]=> int(1761) ["name"]=> string(16) "Analystenreporte" ["slug"]=> string(15) "analyst-reports" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(1761) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(5) ["filter"]=> string(3) "raw" } [1]=> object(WP_Term)#1927 (10) { ["term_id"]=> int(2121) ["name"]=> string(14) "Kundenerlebnis" ["slug"]=> string(21) "customer-experience-2" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(2121) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(7) ["filter"]=> string(3) "raw" } [2]=> object(WP_Term)#1926 (10) { ["term_id"]=> int(1791) ["name"]=> string(22) "Kundenservicestrategie" ["slug"]=> string(25) "customer-service-strategy" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(1791) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(7) ["filter"]=> string(3) "raw" } [3]=> object(WP_Term)#1925 (10) { ["term_id"]=> int(1831) ["name"]=> string(23) "Trends und Erkenntnisse" ["slug"]=> string(19) "trends-and-insights" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(1831) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(11) ["filter"]=> string(3) "raw" } }Analystenreporte
<5 min.
So konnte Homebridge den Kundenservice mit Zendesk skalieren
array(6) { [0]=> object(WP_Term)#1929 (10) { ["term_id"]=> int(2231) ["name"]=> string(21) "Forschung und Reporte" ["slug"]=> string(16) "research-reports" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(2231) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(4) ["filter"]=> string(3) "raw" } [1]=> object(WP_Term)#1928 (10) { ["term_id"]=> int(2121) ["name"]=> string(14) "Kundenerlebnis" ["slug"]=> string(21) "customer-experience-2" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(2121) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(7) ["filter"]=> string(3) "raw" } [2]=> object(WP_Term)#1905 (10) { ["term_id"]=> int(1791) ["name"]=> string(22) "Kundenservicestrategie" ["slug"]=> string(25) "customer-service-strategy" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(1791) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(7) ["filter"]=> string(3) "raw" } [3]=> object(WP_Term)#1897 (10) { ["term_id"]=> int(1661) ["name"]=> string(10) "Sammlungen" ["slug"]=> string(11) "collections" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(1661) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(3) ["filter"]=> string(3) "raw" } [4]=> object(WP_Term)#1924 (10) { ["term_id"]=> int(1831) ["name"]=> string(23) "Trends und Erkenntnisse" ["slug"]=> string(19) "trends-and-insights" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(1831) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(11) ["filter"]=> string(3) "raw" } [5]=> object(WP_Term)#1923 (10) { ["term_id"]=> int(2431) ["name"]=> string(26) "Zendesk Benchmark research" ["slug"]=> string(26) "zendesk-benchmark-research" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(2431) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(1) ["filter"]=> string(3) "raw" } }Forschung und Reporte
<5 min.
Die fünf größten Lücken im Kundenservice für kleine Unternehmen
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<5 min.
Große Erwartungen, kleine Unternehmen: was Kunden wirklich wollen
array(5) { [0]=> object(WP_Term)#1926 (10) { ["term_id"]=> int(691) ["name"]=> string(3) "CRM" ["slug"]=> string(3) "crm" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(691) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(3) ["filter"]=> string(3) "raw" } [1]=> object(WP_Term)#1882 (10) { ["term_id"]=> int(2121) ["name"]=> string(14) "Kundenerlebnis" ["slug"]=> string(21) "customer-experience-2" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(2121) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(7) ["filter"]=> string(3) "raw" } [2]=> object(WP_Term)#1883 (10) { ["term_id"]=> int(2131) ["name"]=> string(14) "Produktivität" ["slug"]=> string(14) "productivity-2" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(2131) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(1) ["filter"]=> string(3) "raw" } [3]=> object(WP_Term)#1932 (10) { ["term_id"]=> int(1691) ["name"]=> string(14) "Supportbetrieb" ["slug"]=> string(18) "support-operations" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(1691) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(7) ["filter"]=> string(3) "raw" } [4]=> object(WP_Term)#1922 (10) { ["term_id"]=> int(2141) ["name"]=> string(11) "Technologie" ["slug"]=> string(10) "technology" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(2141) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(3) ["filter"]=> string(3) "raw" } }CRM
<5 min.
Über den Support hinaus: die fünf wichtigsten Anwendungsfälle für eine offene CRM-Plattform
array(4) { [0]=> object(WP_Term)#1897 (10) { ["term_id"]=> int(2511) ["name"]=> string(25) "Kundendaten und -analysen" ["slug"]=> string(23) "customer-data-analytics" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(2511) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(1) ["filter"]=> string(3) "raw" } [1]=> object(WP_Term)#1856 (10) { ["term_id"]=> int(2121) ["name"]=> string(14) "Kundenerlebnis" ["slug"]=> string(21) "customer-experience-2" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(2121) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(7) ["filter"]=> string(3) "raw" } [2]=> object(WP_Term)#1855 (10) { ["term_id"]=> int(1671) ["name"]=> string(23) "Kundenservicemanagement" ["slug"]=> string(27) "customer-service-management" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(1671) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(10) ["filter"]=> string(3) "raw" } [3]=> object(WP_Term)#1894 (10) { ["term_id"]=> int(1831) ["name"]=> string(23) "Trends und Erkenntnisse" ["slug"]=> string(19) "trends-and-insights" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(1831) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(11) ["filter"]=> string(3) "raw" } }Kundendaten und -analysen
5 - 10 min.