Free reports with data-driven actionable insights.
In this Zendesk white paper, consumers share their thoughts about how AI will transform customer service and why they think businesses aren't doing enough to embrace the technology.
Despite economic turbulence and rising customer expectations, companies remain optimistic about the future. That hope is grounded in plans to invest in immersive CX, which is being driven by five distinct trends.
In this guide, discover ways to improve customer conversations with the help of bots powered by Zendesk.
In this guide, we’ll show you how your HR team can use Zendesk’s low/no code tools to modernize your help desk and start building for the future of work, right here in the present.
Forrester Consulting evaluated the potential return on investment from implementing Zendesk products. Here's what they found.
Is your CX strong, or do you need to catch up? Zendesk partnered with ESG to create this CX Maturity report.
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of North America are driving CX success.
A lot goes into delivering a great customer experience (CX), but it can be hard to…