When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
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IVR technology can be a game changer for contact centers. Discover what exactly it is, and what the business benefits are.
Customer service representatives do not get enough credit. See here for funny customer service gifs that explain life in a support job.
We’ve all heard the stories of companies going above and beyond to provide their customers with…
Find out why compassionate customer service matters, and what it can do for your business.
Learn about customer-facing roles, what kind of people do well in them, and how to improve your own customer-facing skills.
Here are the newest integrations from Zendesk to help your agents provide great customer experiences. Returnly…
Are you set up to deliver the modern CX your customers demand? This guide will walk you through Zendesk's four key ingredients for support success.
Plenty of companies today boast about providing "omnichannel" experiences but what they usually mean is simply “multi-channel.” Let's take it a step further.
Customer value is your product’s “worth”—but it’s not as straightforward as its price.
Gain an understanding of contact center services and how a contact center boosts customer satisfaction.
Call center employees face unique challenges that can often lead to burnout. Understanding why can help fix bigger problems down the road.
The Forbes Cloud 100 List recognizes top cloud and software startups. Find out why so many of these companies are prioritizing customer experience.
What are customer needs, and how can your business solve for and anticipate them?
With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.
95 percent of customers read reviews before making a purchase. Here's how to get good reviews.
For GiveDirectly, offering support in the form of cash gives recipients the freedom to help themselves in ways that best fit their individual needs.
Freshdesk says you’re saving money on their low license costs, but there are big trade offs to consider.
Find out how knowledge management software can help you keep your customers informed even as the world keeps changing.
Learn the best way to set up and manage a remote customer service team.