The Apple Experience: Secrets to Insanely Great Customer Loyalty

The new face of user groups—and 3 reasons to consider joining

User groups offer an excellent way to build your professional profile, grow your network, and further develop your leadership skills. Learn more about new user groups launching at Zendesk.

Internal customer service: Definition, tips, and examples

Internal customer service can help improve the employee experience at a time when workers are increasingly dissatisfied at work. Here are a few tips.

• Customer satisfaction
• Internal support

What is customer rapport? (+8 ways to build it)

Establish customer rapport to create stronger connections with your audience and improve retention.

• Customer retention
• Customer satisfaction

What is customer enablement? (+3 best practices to follow)

Customer enablement is critical to business success. When you educate and empower your audience, you enhance their experience and create loyal fans.

• Customer retention
• Customer satisfaction