Building the best customer experiences with Facebook and Zendesk Article

Building the best customer experiences with Facebook and Zendesk

Facebook selects Zendesk as its core CX partner to provide enhanced customer conversations across its messaging channels directly within Zendesk

Service

Report: CX Champions of North America Article

Report: CX Champions of North America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.

Faster, better, stronger—how smart uses of tech make all the difference in CX Article

Faster, better, stronger—how smart uses of tech make all the difference in CX

Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.

Become a CX Champion—Best practices for you and your team Article

Become a CX Champion—Best practices for you and your team

ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.

The impact of empowered support teams on small-business CX Article

The impact of empowered support teams on small-business CX

Learn how to set support agents up for success, giving them the tools to drive your business forward.

Sales

Why you need sales process mapping to solve big-picture problems Article

Why you need sales process mapping to solve big-picture problems

Sales process mapping gives you a macro view of your sales strategy, so you can address and fix issues. Here’s how to use process mapping for your sales team.

10 sales performance metrics you should track every week, month, and quarter Article

10 sales performance metrics you should track every week, month, and quarter

You’re probably already tracking sales performance metrics...but are you getting good use of your data? Learn what metrics to track, and when.

The step-by-step guide to building an effective sales strategy Article

The step-by-step guide to building an effective sales strategy

Your sales team needs a step-by-step plan to make sales and increase revenue. Here's how to create a sales strategy that works.

3 ways Zendesk Sell + ActiveCampaign benefits sales teams Article

3 ways Zendesk Sell + ActiveCampaign benefits sales teams

96% of sales reps struggle with some stage of the sales cycle. For the majority of…

Culture

Holiday 2020: 3 trends for retailers this season Article

Holiday 2020: 3 trends for retailers this season

The most wonderful time of the year will look a bit different in 2020. The holidays…

We can navigate the future of work by looking back at our legacy of change Article

We can navigate the future of work by looking back at our legacy of change

“The future of work is often presented as a binary choice: a hunger game between organic…

Why the business of voting is everyone’s business Article

Why the business of voting is everyone’s business

Not so long ago, the general consensus was that you didn’t bring your personal politics into…

3 organizations on fostering long-term customer relationships Article

3 organizations on fostering long-term customer relationships

Staying connected to customers has always been important, but maintaining a connection that’s exclusively digital is…

Guides, research, and more

Report: CX Champions of Asia Pacific Article

Report: CX Champions of Asia Pacific

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how CX Champions across the Asia Pacific region are driving CX success.

Report: CX Champions of Latin America Article

Report: CX Champions of Latin America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Latin America are driving CX success.

A Three-Step Approach to Jump-Starting CX Transformation in Government

A Three-Step Approach to Jump-Starting CX Transformation in Government

High-quality customer experience (CX) drives mission success, and the government sector is no exception. When government…

Latest stories Page 49

Ethical selling: when does persuasion turn into manipulation? Article

Ethical selling: when does persuasion turn into manipulation?

You don't have to sell your soul to sell your product.

Don’t have kids, eat less meat, and other ways to save the world Article

Don’t have kids, eat less meat, and other ways to save the world

Whose fault is it that glaciers are melting, oceans are becoming cooler and less salinated, “storms…

The kids are alright… but they don’t want your stuff Article

The kids are alright… but they don’t want your stuff

As our parents age, we move to a new phase of the parent-child relationship and accept…

Chatbots and the future of real-time communication

Chatbots and the future of real-time communication

Companies are using chatbots to scale more and more. While chatbots are powerful engagement tools, they…

Guide the customer to the right channel Article

Guide the customer to the right channel

Support is often geared to the needs and capabilities of a company. It's time to put the customer first.

Zendesk and EU Data Protection Article

Zendesk and EU Data Protection

At Zendesk we're expecting 2018 to bring a rush of questions and requests from customers as they build out their own privacy and compliance programs

5 departments (other than support) that benefit from self-service Article

5 departments (other than support) that benefit from self-service

When content and metrics from your help center cascade beyond your support team, that info is a powerful tool as your business scales up

Episode 24: Tasha Eurich on self-awareness Article

Episode 24: Tasha Eurich on self-awareness

Organizational psychologist Dr. Tasha Eurich wants you to get serious about self-awareness. No, she doesn’t want…

Stampede no more: designing a Black Friday experience we all can get behind Article

Stampede no more: designing a Black Friday experience we all can get behind

I love roller coasters and I hate waiting in line to ride them. The day I…

Choose wisely: What to ask a potential vendor Article

Choose wisely: What to ask a potential vendor

The Request For Proposal (RFP) and vendor evaluation process doesn't have to be painful

Why staffing can make or break your omnichannel strategy Article

Why staffing can make or break your omnichannel strategy

A critical part of actualizing your omnichannel strategy is how you organize and manage your team to staff multiple channels

The thrifting trend is making garage sales kinda cool again Article

The thrifting trend is making garage sales kinda cool again

There are only a couple things that will get my father to stand in line alongside…

Turn messaging hype into reality with conversation extensions Article

Turn messaging hype into reality with conversation extensions

Conversation Extensions give you a powerful new toolkit to create custom interactive experiences that sit on top of the chat window and work across all messaging channels.

4 industry leaders on how they use the Knowledge Capture app Article

4 industry leaders on how they use the Knowledge Capture app

We talked to industry leaders from Electronic Arts, Fossil, Clever, and FINALCAD to see how they’re each using Zendesk Guide and the Knowledge Capture app

SEO and customer service: The benefits of aligning efforts Article

SEO and customer service: The benefits of aligning efforts

Did you get here after googling a search term? Your customers find you this way, too.

Businesses are made up of people Article

Businesses are made up of people

Businesses are made of people, and those people have relationships and ties to the communities they live in

You get what you pay for: the dangers of a "free" CRM Article

You get what you pay for: the dangers of a "free" CRM

The best things in life are free - but not when it comes to technology. Here are just a few of the common restrictions that arise for free CRM users, what they will ultimately cost you and how to spot them upfront.

Customer Spotlight: Kontakt.io Article

Customer Spotlight: Kontakt.io

Founded in 2013, Kontakt.io is a leading global provider of bluetooth proximity technologies. Kontakt is dedicated…

Big box stores have everything but big customer service Article

Big box stores have everything but big customer service

Walking into a big box hardware store is a little like walking into a deserted castle…

What if language wasn’t a barrier for customer support? Article

What if language wasn’t a barrier for customer support?

With Unbabel for Zendesk, and with help from artificial intelligence, language will no longer be an insurmountable obstacle for customer support agents