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Meeting the fresh demands of omnichannel customers

Veröffentlicht 16. März 2017
Zuletzt aktualisiert: 16. März 2017

Customers want service that is both fast and human. Those two ideas might seem at odds with each other, but achieving this is possible with a omnichannel support strategy that factors in the strengths and limitations of each channel, as well as how customers prefer to use them.