Customer service trends

The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.

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FAQ-page design: Be savvy about self-service Article

FAQ-page design: Be savvy about self-service

With DIY on the rise, customers will greet a well-designed FAQ page as a useful tool—and a welcome relief.

Machine learning: a new potential in customer service Article

Machine learning: a new potential in customer service

Machine learning will soon affect many aspects of our lives, so here are some potential innovations coming to customer service by way of machine learning

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How video can enhance self-service

The human brain processes video at astounding speeds. Try using it in your support pages.

How AI is shaping the latest customer support trends Article

How AI is shaping the latest customer support trends

With the growing vigilance of how trends are being affected by automation, we've noted a few…

Live chat vs. phone support Article

Live chat vs. phone support

Different customer service channels offer unique sets of benefits to a business and to customers. Here's what to keep in mind when weighing live chat vs. phone support.

3 Results of bad customer service Article

3 Results of bad customer service

Here's a list of what providing bad customer service can do for your company

The benefits of proactive chat Article

The benefits of proactive chat

The name of the customer service game these days is knowing what your customers need before…

Multichannel customer service, made-to-order Article

Multichannel customer service, made-to-order

“People remember how you make them feel,” said restaurateur Danny Meyer at a retail trade show…

Customer service terms everyone should know Article

Customer service terms everyone should know

To “translate” the language of the business, we’ve put together a glossary of customer service terms…

Why you must offer chat support Article

Why you must offer chat support

It’s a scenario that’s all too familiar: having spent some time researching a product online, Jane…

Zendesk and WeWork partner to help growing businesses create better customer relationships Article

Zendesk and WeWork partner to help growing businesses create better customer relationships

We’re excited to announce that today, Zendesk is partnering with WeWork on the launch of their…

Omnichannel customer service: what people really want Article

Omnichannel customer service: what people really want

Amidst a growing multitude of channel options, consumers don’t just want support on a variety of…

Uncover the value of support: 3 ways to combat customer frustration Article

Uncover the value of support: 3 ways to combat customer frustration

If your company’s current processes can’t properly address a barrage of customer grievances (and you’ll know…

Multi-channel support expectations are growing Article

Multi-channel support expectations are growing

Though it might seem like a contradiction, Customers simultaneously want the warmth of human communication and…

New addresses, new community initiatives Article

New addresses, new community initiatives

To support the communities in which we operate, Zendesk recently launched a Singapore and Manila chapter…

Turning customer reviews into real revenue Article

Turning customer reviews into real revenue

Customer service is too often an afterthought and many times customer requests go unanswered. Yet with…

How messaging apps can benefit your business Article

How messaging apps can benefit your business

Serving up customer support through customer messaging software can deepen your brand’s relationship with customers. On…

3 takeaways from retail’s Big Show in the Big Apple Article

3 takeaways from retail’s Big Show in the Big Apple

The National Retail Federation (NRF) served up some big speakers at their 2017 Big Show, held…

Zendesk Neighbor Foundation 2016 Annual Report Article

Zendesk Neighbor Foundation 2016 Annual Report

At Zendesk, we believe in building better relationships—with our customers, between our employees, and with our…

Adopting new technologies benefits customer service Article

Adopting new technologies benefits customer service

As the need for customer service professionals to provide excellent customer experience expands, retailers must empower…