Our Head of Community lays out a map of Slack groups, Twitter channels, blogs, and everything else you want to join from the get-go.
Customer satisfaction score is one of the most-used metrics for measuring customer loyalty. Here’s how CSAT can help you meet consumer expectations and elevate your business.
Conversational CRM is a powerful way to create an open, ongoing dialogue between your business and your customers. Learn more about the product announcements from Zendesk Relate 2022.
User groups offer an excellent way to build your professional profile, grow your network, and further develop your leadership skills. Learn more about new user groups launching at Zendesk.
A sales quota is a sales target, or goal, that helps sales orgs make a greater impact and improve rep morale.
Here’s how to create eye-catching sales collateral and when to use it for maximum effect on your sales pipeline.
Suggestive selling is a sales tactic where reps recommend additional products or services that will be helpful to prospects. Here’s how to do it successfully.
Zendesk chatted with Wine.com’s Director of Brand Marketing, Addie Wallace, about how Wine.com adds a human touch to purchasing wine online.
HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.
Internal customer service can help improve the employee experience at a time when workers are increasingly dissatisfied at work. Here are a few tips.
Join us at Relate to hear our five big bets on what the customer experience will look like by 2030.
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Learn how to get personal with comprehensive customer information and build trust across any and every channel.
Find out how IT leaders use Zendesk tools to provide IT service consistently, securely, and at scale.
In this ebook, you'll find best practices and actionable tips for small-but-mighty teams and complex organizations.
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Latest stories Page 39
Learn how monthly recurring revenue is calculated and how SaaS companies can leverage it to create more accurate sales forecasts and better budgets.
Customer complaints can help make your business better. Here are some steps for handling them in an impactful way.
Picture it—you sit down at Thanksgiving dinner, and you’re excited to dig into a plate loaded…
Use five key formulas to help you evaluate your company’s finances.
With the help of lead scoring, reps can more easily prioritize prospects who stand to yield…
There is a human behind every contact center interaction, and it’s the human element that makes…
We've got a great roundup of new integrations to ring in the new year. Read all about them
Having separate silos for sales and support can make it harder for both parties to get their jobs done, but the short end of the stick goes to the customer caught between them
Reducing the time it takes to resolve a customer issue makes everyone happier. Getting there means taking actionable steps for greater support agent efficiency
By the time you reach a C-suite level, everyone in the organization is contacting you. And…
“Digital is changing our entire social contract, the implicit understanding of what our society is based…
When it comes to trending stories involving the internet, news about leaked emails, debates about online…
There are a number of generic ways to grow a small business, such as managing your…
We’ll talk about the four most common factors that hinder close rates and how to eliminate…
Chances are, your sales team isn’t in front of their computers all day, so they can’t…
With nearly 1,000 apps available for Zendesk Support and Chat, the Marketplace allows support organizations to extend Zendesk products Today, we expand into new territory — the world of sales
It’s Monday morning, and you step into the elevator, feeling good as hell, looking your best.…
Here’s the easiest takeaway for understanding the difference between deep learning and machine learning: All deep learning is machine learning, but not all machine learning is deep learning.
Learn how to determine lead value and how it can be used to build sales forecasts that result in a more accurate impression of your future revenue.
It's time to stop formatting endless spreadsheets and invest in a tool that does the work…