That’s a wrap: A look back at Zendesk Relate 2022
We loved seeing you at Zendesk Relate 2022. Here are a few highlights—and a peek into what you can still explore online.
Editor’s picks
Guides, research, and more

3 ways to deepen trust and build relationships through personalization
Learn how to get personal with comprehensive customer information and build trust across any and every channel.

How to use Zendesk for IT
Find out how IT leaders use Zendesk tools to provide IT service consistently, securely, and at scale.

Your how-to guide to growing with the Zendesk Suite
In this ebook, you'll find best practices and actionable tips for small-but-mighty teams and complex organizations.
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Want to take a deeper dive? We’ve got you covered.
Latest stories Page 40

5 trends from retail’s 2020 Big Show
In addition to fresh starts and earnest resolutions, January calls tens of thousands of retailers to…

How to leverage the exponential smoothing formula for forecasting
In this post, we’ll cut through all of the dense algebraic equations to explain what exponential smoothing is and how it’s used in sales forecasting

10 ways to deliver good customer service (+ examples)
What is good customer service? Be nice. Be quick. Be thorough. Your customers will thank you. And so will sales, marketing, and the rest of your company.

Digital transformation can be a rough employee experience—but it doesn’t have to be
Our brains are designed to create and foster habits. Brains burn a lot of calories, and…

3 best practices to cultivate loyalty in customer service
There are actionable ways to drive loyalty through your customer support. And loyalty really matters

How to use sales psychology to increase lead conversion rates
To increase your lead conversion rate, you need to understand how consumer biases play out in…

Putting brand values behind brand politics
You would think a taco truck could stay out of the swirling storm of outrage and…

Why corporate sustainability is a mainstay in 2020 and beyond
Levi Strauss & Co. introduced a line of jeans in 2019 with 31 percent hemp, and…

Making public service customer service
Remember when you got your driver’s license—that first sweet, sweet taste of freedom? In the midst…

The gift of apps
This year, the holiday season reminded us we have a healthy appetite, not just for food,…

8 cognitive biases that affect how you manage your team
Managers are expected to make split-second decisions, day in and day out, tracking who is working…

The Zendesk Customer Experience Trends Report 2020
Customer loyalty can help drive the success of a business, and the customer experience (CX) drives…

This season, replace your FOMO with JOMO
Editor’s note: So much great business advice, so little time to read. That’s why each month…

Synchronized service: Citizen and Bulova merge with CX in mind
When high-end watch companies Citizen and Bulova merged, they turned to Zendesk's Sunshine platform to ensure…

8 more funny customer service scenes in film and TV
While most reasonable people abhor terrible customer service, for comedy writers, it’s the gift that keeps…

Use your IoT data to create a better customer experience
Paying attention to their IoT data can help companies foster deeper relationships with customers and create better experiences

Traveling this holiday season? You might be messaging a lot more than usual
Travel and hospitality brands are creating unique, scalable customer experiences using messaging

Why 2020 is the year for flexible workplaces
The 40-hour workweek passed into law in 1940. Back then, men went to work, and more…

40 customer service quotes to get you motivated
Tackle the ups and downs of working in customer service with some of the most inspirational quotes from the experts.

4 ways to bring transparency to the customer experience
When he was Chief Revenue Officer at PowerReviews, a technology company that helps retailers collect and…