How-to guides
Customer experiences can be complicated, but your customers don’t have to know that. Read our how-to guides for actionable steps and behind-the-scenes tips for building better customer relationships.
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Article Improve omnichannel support with modern call center software
Phone support has long been the anchor of the customer contact center, evolving from the legacy…
Article How help desk software solves support problems
When we say “customer expectations,” the word that comes to mind is “rising.” Or it should…
Article How to choose the best live chat software
Providing on-demand customer support has become the new norm. With 49% of customers viewing quick resolution…
Article Types of help desk software
Learn about the types of help desk software: web based help desk, enterprise help desk, internal help desk, open source help desk, and cloud based help desk
White Paper 3 keys to unlocking a measurable sales pipeline
Effectively building, maintaining and optimizing a sales pipeline is a lot more complicated than pouring leads…
Article The sales, marketing, & support alignment handbook
It’s no secret that many businesses have fractured relationships between sales, marketing, and support departments. With…
Article How to get sales and customer service teams working together
Today’s customer expects a frictionless experience across all parts of your business. However, most Sales and…
Guide Go beyond support: Top 5 use cases for an open CRM platform
It’s not enough to just have customer data—a business also needs to be able to use it to create better customer experiences
How Zendesk helps HR teams with the employee experience
Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…
How Zendesk helps IT teams with the employee experience
Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…
Guide Scalable self-service support: tailor-made for every company
Providing quality, flexible self-service has become a vital part of what Zendesk does. Industry leaders are…
White Paper Why omnichannel support is no fairytale
Omnichannel may feel like a trend or the tech topic of the day, but make no…
White Paper How live chat helps businesses and consumers
Shopping, paying bills, looking for information, getting advice, answering questions: If you do almost anything online…
Guide Getting started with Zendesk Guide: strategies and best practices
Self-service is quickly becoming a need, rather than a nice-to-have, for businesses. To provide helpful self-service,…
White Paper Key benefits of integrated phone support
Despite the rise of newer channels like social media and email, many customers still prefer the…
Guide Implement a world-class customer service solution
The decision to deploy new customer support software heralds an exciting new chapter in a company’s…
Video The Zendesk omnichannel approach
When it comes to support, customers expect an open invitation. With Zendesk, you can…
Guide Debunking the myths of omnichannel customer experience
If you have found yourself thinking the following – this webinar is for you. Omnichannel is…
Guide Zendesk’s customer service guide for startups
Getting a startup off the ground is tough enough as it is—but attracting and retaining customers…
How Zendesk helps HR teams with the employee experience – APAC
Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…