How To Guides

Customer experiences can be complicated, but your customers don’t have to know that. Read our how-to guides for actionable steps and behind-the-scenes tips for building better customer relationships.

Latest stories Page 4

How to Deliver Best-in-Class Customer Self-Service – Europe Article

How to Deliver Best-in-Class Customer Self-Service – Europe

As AI and machine-learning augments self-service to new heights, join Zendesk’s Jason Maynard and Kate Leggett…

How LimeBike rides past the competition with a world class customer experience Article

How LimeBike rides past the competition with a world class customer experience

Rapidly growing startup LimeBike is bringing its eye-catching, citrus-colored dockless smart bikes to more and more…

Tips to improve your phone support with reporting and analytics from Zendesk Talk Article

Tips to improve your phone support with reporting and analytics from Zendesk Talk

You can’t improve what you can’t measure. Luckily, Zendesk Talk, call center software embedded in the…

Zendesk on Zendesk: How we provide live chat support Article

Zendesk on Zendesk: How we provide live chat support

Have you ever wondered how Zendesk uses Zendesk? In this ongoing series, we’ll take a behind-the-scenes…

Unleash the Power of your Ecommerce Site with Live Chat Article

Unleash the Power of your Ecommerce Site with Live Chat

Which is most effective at boosting sales, phone, email, or chat? How do you cut through…

Meet Answer Bot Video

Meet Answer Bot

Answer Bot works alongside your support team by automatically responding to your customers’ questions with content…

Conversion Tracking in Chat Article

Conversion Tracking in Chat

With Conversion Tracking, you can learn which chats are helping you accomplish business goals like sales…

Skills-Based Routing in Zendesk Chat Video

Skills-Based Routing in Zendesk Chat

All customers have different needs. Skill-Based Routing sends customers to the right agents, ensuring they quickly…

Roles in Zendesk Chat Video

Roles in Zendesk Chat

With roles and permissions, managers can create new roles for their agents and control what they…

Support and Chat Video

Support and Chat

Learn how Support and Chat can be used together to create and effortless, cohesive experience for…

Ticket Forms in Zendesk Support Video

Ticket Forms in Zendesk Support

Ticket Forms in Zendesk Support help you gather specific information from customers so you can provide…

Groups in Zendesk Support Video

Groups in Zendesk Support

Groups in Zendesk Support lets you organize agents in different ways, such as areas of expertise…

Growing sales and conversions with Zendesk Chat, featuring internet retailer Happy Socks Article

Growing sales and conversions with Zendesk Chat, featuring internet retailer Happy Socks

Like in a brick and mortar store, customers often need help when making a purchase online.…

How to improve your sales process Article

How to improve your sales process

Introduction to Zendesk Apps Marketplace Article

Introduction to Zendesk Apps Marketplace

Available On-Demand with Michelle Torres Did you know Zendesk has hundreds of pre-built apps and integrations…

Guided demo of Zendesk Chat Article

Guided demo of Zendesk Chat

Download a 30 minute walk-through of Zendesk Chat During this video we’ll cover: The benefits of…

A Zendesk cheat sheet for picking your support solution Guide

A Zendesk cheat sheet for picking your support solution

Choosing the right support solution for your organization is no easy task. There’s a surplus of…

The value of self-service Guide

The value of self-service

Everyone’s a busy bee these days. When it comes to finding a solution to a problem…

Roll out and manage multiple customer service channels Guide

Roll out and manage multiple customer service channels

There are a seemingly infinite number of ways to interact with customers these days. Live chat,…

7 Tried-and-Tested Tips for IT to Get the Most Out of Zendesk White Paper

7 Tried-and-Tested Tips for IT to Get the Most Out of Zendesk

At BetterCloud, we know that Zendesk is a powerful tool for tracking, prioritizing, and resolving our…