Customer engagement

Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.

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Keep video gamers happy with these 4 customer service tools Guide

Keep video gamers happy with these 4 customer service tools

In 1972, a simple video game mesmerized players around the world: Pong. Despite its rudimentary black-and-white…

Employee Satisfaction Survey Guide Guide

Employee Satisfaction Survey Guide

We know that having satisfied employees leads to having satisfied customers. Positive energy can be contagious,…

13 ways to be a customer-driven company White Paper

13 ways to be a customer-driven company

Most business leaders understand that focusing on customer needs plays a key role in whether a…

Beyond cookie butter: the secrets behind Trader Joe’s great customer experience Article

Beyond cookie butter: the secrets behind Trader Joe’s great customer experience

Repeat Customer podcast, episode 1 Trader Joe’s has some of the most loyal and vocal (not…

Research links volunteering with happier employees and customers Article

Research links volunteering with happier employees and customers

Volunteering does good and it feels good, but what’s more surprising is that it also makes…

Cultivating customer loyalty by supporting choice making White Paper

Cultivating customer loyalty by supporting choice making

Every customer likes to choose from a wide array of options, right? Well, maybe not. Behavioural…

Customer Experience Guide Guide

Customer Experience Guide

We all know that for any company to succeed, it must first and foremost focus on…

Sharing identity to foster customer loyalty White Paper

Sharing identity to foster customer loyalty

Stronger customer relationships through shared values Excellent service is a key to earning loyal customers. However,…

How to satisfy customers using the right tone of voice Article

How to satisfy customers using the right tone of voice

Although 49% of customers didn’t consider any of the listed options as too casual, 35% felt…

How to build customer loyalty with shipping Article

How to build customer loyalty with shipping

Some retailers see shipping and delivery as solely utilitarian. In reality, how you handle this process can be a big indicator of your commitment to your customers.

Optimizing the customer experience with Le Tote Article

Optimizing the customer experience with Le Tote

Delivering a seamless omnichannel customer experience is critical to increasing conversions and driving customer loyalty. Research…

Introducing Repeat Customer: A podcast about delivering excellent CX Article

Introducing Repeat Customer: A podcast about delivering excellent CX

Repeat Customer is a new podcast from Zendesk devoted to going behind the scenes of brands…

Providing support on multiple channels in multiple languages Article

Providing support on multiple channels in multiple languages

Language doesn’t need to be a barrier in your efforts at going global

Repeat Customer: behind the scenes of great #CX Article

Repeat Customer: behind the scenes of great #CX

Zendesk's new podcast, Repeat Customer, is devoted to going behind the scenes of brands with truly great customer experiences

The Future of eCommerce Customer Support Webinar Series Article

The Future of eCommerce Customer Support Webinar Series

Part 1: How to Build Omnichannel Customer Support Using the Bombas and Shopify Strategy Uncover and…

Your customers want an omnichannel customer experience Article

Your customers want an omnichannel customer experience

An omnichannel customer experience could be the missing key to both customer satisfaction and an improved agent experience

The Multi-Channel Customer Care Report Article

The Multi-Channel Customer Care Report

Customers simultaneously want the warmth of human communication and the speed and efficiency of automated service.…

The key to great service? Saying “I don’t know” Article

The key to great service? Saying “I don’t know”

Meet Zac Renault, a Zendesk customer advocate who provides French language support. He's an avid table tennis player and someone who isn't afraid to say, "I don't know" when he encounters a tricky customer issue.

Keeping gamers in the game through customer service Article

Keeping gamers in the game through customer service

Gaming studios have more control over their customer service when they provide their own support channels. With the rapid emergence of online and mobile games, it’s more important than ever for gamers to get the help they need so that they continue to stay engaged.

Providing a great customer experience during the holiday rush Article

Providing a great customer experience during the holiday rush

Did you know that ticket volumes can increase as much as 42% for retailers over the…