Customer engagement

Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.

Latest stories Page 6

The Future Of Customer Service Experiences Article

The Future Of Customer Service Experiences

To build a loyal customer base, executing top-tier customer support is as crucial as recognizing new…

Improving retail experiences with conversational commerce Article

Improving retail experiences with conversational commerce

Conversational commerce is designed to connect customers with their favorite brands in real-time.

Optimizing interactions to provide the customer experience of tomorrow Article

Optimizing interactions to provide the customer experience of tomorrow

Today’s marketplace is hyper-competitive. Brands compete for attention, hoping they can turn that attention into a…

Guide the customer to the right channel Article

Guide the customer to the right channel

Support is often geared to the needs and capabilities of a company. It's time to put the customer first.

Turning customer feedback into actionable insights Article

Turning customer feedback into actionable insights

When it comes to startup success stories, Peloton has had an amazing ride. From crowdfunding campaign…

Customer satisfaction surveys in Zendesk Support Video

Customer satisfaction surveys in Zendesk Support

Customer satisfaction surveys collect feedback directly from customers. Learn how asking customers a simple question can…

Design a strategy for seamless omnichannel support Article

Design a strategy for seamless omnichannel support

Scaling and providing consistency across channels requires an omnichannel support solution—informed by a strategy that keeps…

Be a better listener Article

Be a better listener

Customers are always willing to tell you how they feel about your product. The question is, though: is there a better way to listen?

The Value of offering support inside your mobile app Article

The Value of offering support inside your mobile app

Available On-Demand with Mary Wardley If you have a mobile app for your customers, you already…

Grow the bottom line by building trust Article

Grow the bottom line by building trust

Customers expect a certain level of transparency when they submit questions, but for growing a company,…

Deliver a seamless online customer experience Article

Deliver a seamless online customer experience

In this post, we’ll share how you can stand out from the crowd with a better…

Let customers choose your business hours Article

Let customers choose your business hours

So how do you pull off delivering 24/7 business hours? By being smart humans and using…

Let’s get serious about improving the customer experience Article

Let’s get serious about improving the customer experience

Companies know how imperative it is to better understand how their customers interact with their brand…

Improving the customer experience Article

Improving the customer experience

Customer experience focuses on improving the way customers interact with your business. Doing so means putting…

Customer service: turning transactions into relationships White Paper

Customer service: turning transactions into relationships

Customer service has never been easy. Over the years it has only become more complex and…

Four examples of good customer service Article

Four examples of good customer service

What if the industry’s definition of what comprises top-notch customer service varies from what customers really…

The latest social media trend? Great customer service Article

The latest social media trend? Great customer service

Social media is no longer just a tool for stalking your middle school crush or sharing…

What is excellent customer service? Article

What is excellent customer service?

There are many metrics that can help a business understand how well it’s doing in providing…

How to never make a VIP customer wait Article

How to never make a VIP customer wait

For most companies, providing 24/7 support just isn’t an option. So what happens when a VIP…

Meeting the fresh demands of omnichannel customers Infographic

Meeting the fresh demands of omnichannel customers