Developer Spotlight: Automating tasks using the Zendesk API

The Zendesk Customer Service Benchmark

Better service through self-service

IT Service Desk Scorecard

Companies focus on customer retention

An Enterprise Guide to 21st Century Customer Engagement

10+ min.

Guide to Integrating Zendesk and Salesforce

Three hidden reasons why good people provide bad service

Morning Mobile Phone Usage

Zendesk triggers

<5 min.

Increase ticket priority via automation [pro tip]

Zendesk Email Introduction

Zendesk Insights: Advanced Analytics & Reporting

Adding Zendesk Agents

Zendesk Apps

Zendesk iPad App

Zendesk for Salesforce Integration

<5 min.

This is Zendesk

<5 min.

Zendesk Overview

Why Zendesk

7 Effective Keys to Transforming the Customer Experience

Turning Rants into Raves: How to Capture the Customer’s Heart

The business impact of customer service on customer lifetime value

The good, the bad, and the ugly: the impact of customer service

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