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The digital tipping point: How SMBs can accelerate CX success in 2021
Companies are rapidly acquiring new technologies to reach customers and connect remote teams. Our report provides data-backed best practices to help you keep up.

The digital tipping point: How mid-to-large-sized businesses can accelerate CX success in 2021
Companies are rapidly acquiring new technologies to reach customers and connect remote teams. Our report provides data-backed best practices to help you keep up.

Customer service gets conversational
A lot changed in 2020, customer behaviors included. Not only did they reach out to companies…
Browse The Library
Want to go deep on a subject? We’ve got you covered.
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The ultimate guide to great prospecting emails
Discover actionable advice on how to make your prospecting emails more effective.

Dealing with customer requests
Expectations for customer service and support have never been higher. And they’re going up faster than…

Make your work flow : 5 steps to scale your support operations
For growing businesses, effectively fielding every customer service inquiry becomes more and more challenging. Having the…

The best CX metric to drive your business
A meme going around pictured a Net Promoter Score survey question: How likely are you to…

Big expectations, small businesses: What customers want
Good customer service experiences can result in more business from not just that customer, but also…

Five ways to boost and measure sales productivity
Learn valuable productivity insights from sales experts, as well as productivity measures to use to improve…
Sales productivity: How to measure it.
Learn valuable productivity insights from sales experts, as well as measures to use to improve your sales productivity.

3 top priorities in banking customer service
Customers expect banks to offer an exemplary digital experience — and retain a human touch. High performers share these traits

Kicking off summertime with new apps
Learn about some great new apps to help improve and extend your Zendesk experience

Big expectations, small businesses: What customers want in Australia
Good customer service experiences can result in more business from not just that customer, but also…

Start providing personalized customer service
There are many upsides to personalizing your customer service, but doing so can be a tightrope walk. Here are some tips for providing personalized customer service and customer experience at scale

Can we do better work and be happier? Max Yoder thinks so.
Editor’s note: So much great business advice, so little time to read. That’s why each month…

How is machine learning being used in customer service?
Despite it’s growing popularity, there’s still a lot of confusion concerning how machine learning fits within…

How Chip and Joanna Gaines turned a hit TV show into Magnolia
Repeat Customer podcast, Season 2, Episode 7 Chip and Joanna Gaines were stars of the hit…

‘Many to many’—providing richer, scalable customer support in the Zendesk Community
An active user community is a great way for users to connect with one another, share ideas, and get answers to questions. Here's how the Zendesk Community improved and enhanced our customers' experience

How to write a sales email: 6 sales email examples that work
Learn how to create a sales email that captures the reader’s attention and has a good chance of leading to a sale with these sales email examples and tips.

When luxury customer service is no longer a luxury, but the norm
If you own a private jet, you likely also use a scheduling and concierge service, and…

How to write a sales follow-up email (+10 templates)
The right follow-up email can be the difference between making a sale or not making one – and we’ve got the templates to help you make it a success.

How to report across multiple channels
There are some basics to think about when it comes to using data to improve operations…

The benefits of owning your support community
The many benefits to hosting a support community include better knowledge sharing, fostering productive conversations, enabling product experts, moderating conversations, SEO, and more