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15 call center resume examples, tips, and templates

Create a winning call center resume and stand out from the crowd with these tips, tricks, and examples.

Von Megan Ross, Contributing Writer

Zuletzt aktualisiert: April 4, 2024

A call center career is similar to becoming a Jedi. To possess the raw skills needed to thrive in a challenging environment, you must begin as an apprentice (or trainee, more likely).

With the proper training and experience, you can harness your potential and, ultimately, become a Jedi Master. But first, you need to grab the attention of the Jedi Council—aka the hiring manager—with your resume to land the highly sought-after interview.

Whether you’re looking to work in a call center for the first time, advance your career to a more senior role, or pivot to a different company, our call center resume guide can help you nail the initial step in your job search. With our tips and templates, you might just become the Obi-Wan Kenobi—or better yet, Yoda—of the call center industry.

What’s in this guide:

What is a call center resume?

A call center resume is a document that outlines the professional background, skills, and qualifications of an individual seeking a position in a call center. Call centers have a range of specializations, so prospective employees must tailor their resumes to the specific functions of the job posting.

Applicants should include the standard resume sections that recruiters and hiring managers expect—like work history, skills, and education—as well as any relevant experience and achievements that emphasize why they’re the right candidate for the job.

So, for instance, if you want to get hired as a sales rep in an outbound call center, make sure your resume focuses on your soft skills and sales accomplishments rather than your ticket resolutions.

Call center resume templates and examples

Let’s take a look at some call center resume samples to help get your creative juices flowing. Download our full range of resume templates to unlock more call center roles and customize these resume examples to match your professional experience.

What’s in this guide:

  1. Entry-level call center agent resume template
  2. Mid/senior-level call center representative resume template
  3. Call center manager resume template
  4. Bilingual call center representative resume template
  5. Remote call center representative resume template
  6. E-commerce call center representative resume template
  7. Financial services call center representative resume template
  8. Software call center representative resume template
  9. Healthcare call center agent resume template

Entry-level call center agent resume template

Entry-level call center agent resume template

Why this resume works: Though Luke has no direct call center experience, he does an excellent job of listing prior roles in customer service and skills relevant to the call center job posting. He also uses his brief work history to his advantage by organizing content into easily scannable sections that a reviewer can quickly digest.

Mid/senior-level call center representative resume template

Mid/senior-level call center representative resume template

Why this resume works: James uses hard numbers to back up his success in call center operations, most notably in key areas like customer satisfaction (CSAT) scores and first contact resolution (FCR) percentages. Action verbs like “promoted,” “coached,” and “cross-sold” showcase his growth, leadership, and industry expertise.

Call center manager resume template

Call center manager resume template

Why this resume works: As a call center manager, Leia hones in on specific examples that demonstrate her business intelligence and team leadership. She cites instances of improving call center key performance indicators (KPIs), leading process changes, and analyzing data to support strategic planning. She also emphasizes the soft skills organizations look for in managers, like emotional intelligence and active listening.

Bilingual call center representative resume template

Bilingual call center representative resume template

Why this resume works: Hugh leads with his experience and bilingual skills in the summary, specifying his fluently spoken languages. He adds relevant metrics, like maintaining CSAT scores, that showcase the extra value he brought to his teams in prior roles.

Remote call center representative resume template

Remote call center representative resume template

Why this resume works: Ben clearly labels that his two previous positions were remote because he is applying for a remote role. He also includes metrics that show how he self-motivates and thrives in remote environments.

E-commerce call center representative resume template

E-commerce call center representative resume template

Why this resume works: Harrison highlights skills crucial to e-commerce, such as managing conversations across channels and answering questions about order status, shipping information, and tracking. He also points out his high CSAT score and experience handling various aspects of e-commerce customer service, such as placing orders and processing returns.

Financial services call center representative resume template

Financial services call center representative resume template

Why this resume works: Natalie highlights her hard skills and includes a specific KPI to quantify her work at a previous financial establishment. And she doesn’t stop there. She also lists important soft skills that display her adaptability, like complex problem-solving and critical thinking.

Software call center representative resume template

Software call center representative resume template

Why this resume works: Steven’s resume focuses on software and his experience in customer service to align with the job description. He also includes industry-specific terms, like “troubleshooting,” “ticket statuses,” and “call resolution,” throughout his resume to underscore his knowledge further.

Healthcare call center agent resume template

Healthcare call center agent resume template

Why this resume works: Healthcare positions require many soft skills, and Kelly notes them in the summary. She also includes a robust set of hard skills, like industry knowledge and experience with insurance and governmental plans, that can give her an edge over other candidates.

15 call center resume templates that stand out

Increase your chances of standing out from the competition and landing an interview with our call center resume templates for any industry. Download templates for a range of call center roles including inbound, outbound,and accounts receivable positions.

Components of a call center customer service resume

Now that you’ve seen resume examples for different call center jobs, these next few tips will help you understand how to write your own customer service resume. Learn the components of a call center resume, what information you should include, and how to organize it to demonstrate what makes you a prime candidate.

Frequently asked questions

What is a great objective to put on your call center resume?

Here’s an example of a customer service objective statement to put on a resume:

Results-driven and customer-focused professional seeking a dynamic position as a call center representative at [Company Name]. Dedicated to delivering a positive customer experience leveraging [X years] of exceptional customer service and inquiry resolution experience. Eager to contribute strong communication skills and a commitment to exceeding performance goals to support [Company Name]’s dedication to outstanding customer satisfaction.

How many skills should you put on your call center resume?

Aim to have no more than 10 skills on your call center resume, prioritizing attributes that are most relevant to the role. Including too many skills on your resume can make it look crowded and difficult for the reviewer to locate the most pertinent information.

What mistakes should you avoid on a call center customer service resume?

Avoid these common call center resume mistakes to make a great first impression:

  • Typos and formatting errors: Have a friend proofread your resume to catch mistakes.
  • Exaggerating qualifications: Instead of misrepresenting your experience, explain how your skills and achievements relate to the new role.
  • Including outdated information: Emphasize current skills and achievements.
  • Not quantifying achievements: Rather than simply stating that you successfully performed in your role, identify quantifiable results, like improving customer satisfaction by a certain percentage.

Create a call center resume that gets results

Call centers can receive hundreds of resumes for a single opening. With our templates and guidelines, you can quickly create a strong resume that showcases your skills and experience and improves your chances of landing a call center job interview.

Now that you’ve completed your training, it’s time to move from Padawan apprentice to Jedi Master—and start writing. Good luck, and may the Force be with you.

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