15 call center resume examples, tips, and templates
Create a winning call center resume and stand out from the competition with these tips, tricks, and examples.
Last updated April 4, 2023
A call center career follows the same path as becoming a Jedi. To possess the raw skills needed to thrive in a challenging environment, you must begin as a learner. With the right training and experience to refine your skills, you can harness your potential and become a master in no time. But first, you need to grab the attention of a Jedi Master—or a hiring manager—and impress them with your resume to land the coveted and competitive interview.
Whether you’re looking to work in a call center for the first time, advance your career to a higher call center role, or pivot to a different company, our call center resume writing guide will help you nail the initial step in your job search. With our tips and templates, you can become the Obi-Wan Kenobi—or better yet, Yoda—of the call center industry.
- Call center resume examples
- How to make a resume for call center positions
- Call center resume skills to include (with examples)
- 7 best practices for writing a call center representative resume
- Create a call center agent resume with confidence
Call center resume examples
Let’s take a look at some call center resume samples to help get your creative juices flowin’.
- Entry-level call center agent resume template
- Mid/senior-level call center representative resume template
- Call center manager resume templates
- Bilingual call center representative resume template
- Remote call center representative resume template
- E-commerce call center representative resume template
- Financial services call center representative resume template
- Software call center representative resume template
- Healthcare call center agent resume template
1. Entry-level call center agent resume template
Luke Hamill
lukehamill@email.com
(614) 555-1488
Los Angeles, CA
Summary
Outgoing professional experienced in customer service. Excellent communicator and problem-solver well-suited for a call center agent role. Friendly, empathetic, and skilled at de-escalating high-stress situations.
Experience
Brand Associate | Owen Brothers Clothing Shop
March 2020–June 2022
- Worked closely with customers in a fast-paced environment
- Helped customers find and purchase clothing and accessories
- Delivered courteous customer service in person and over the phone
- Handled dissatisfied customers with patience and respect
Skills
- Excellent phone manners and communication
- Creative problem-solver and quick thinker
- Fast learner with an excellent memory
- Patience
Education
Associate degree (Communications) | 2022
The Ohio State University
Columbus, Ohio
Awards and achievements
Employee of the Month
Award for outstanding customer service for the month of July 2021
Why this resume works: Though Luke has no call center experience, he does a great job of listing prior roles in customer service and listing skills relevant to the call center job posting.
2. Mid/senior-level call center representative resume template
James Vader
Senior Customer Service Representative
jamesvader@email.com
Los Angeles, CA
(614) 555-1313
Summary
Experienced call center agent with a track record of high CSATs, low average handle times, and high first-call resolution rates. Experienced in several popular call center solutions. Adept at receiving escalations, handling unhappy customers, and resolving complex issues.
Experience
Senior Inbound Call Center Representative
Dark Moon Communications (Remote)
2018–2022
- Promoted to senior level due to high performance
- Received escalations of complex issues and dissatisfied customers
- Coached junior team members
- Monitored calls and provided feedback to agents
- Delivered courteous service, resolved issues, and preserved customer relationships
Inbound Call Center Representative
Starbase Communications (Remote)
2015-2018
- Answered 200+ calls per day at CSAT of 91% and FCR of 85%
- Resolved customer issues in billing, service, and quality
- Cross-sold and upsold products
Skills
- Strong problem-solving and analysis
- Outstanding oral and verbal communication
- Zendesk CRM and Support Suite (experienced)
- Aircall (proficient)
- 90 WPM data entry
Education
Springfield High School | 2017
Springfield, Illinois
Training in active listening, empathy, negotiating, and effective apologies
Why this resume works: James uses hard numbers to back up his success in call center operations, most notably in key areas like CSAT (customer satisfaction) and FCR (first-call resolution). Action verbs like “promoted,” “coached,” and “cross-sold” showcase his growth, leadership, and industry expertise.
3. Call center manager resume templates
Leia Fisher
Call Center Manager
leiafisher@email.com | Los Angeles, CA | (614) 555-1414
Summary
Proven call center manager with extensive experience overseeing high-volume call centers. Excellent motivator and communicator who gets teams to perform at their potential. An analytically minded leader who takes a data-driven approach to solving problems. Experienced talent evaluator and hiring manager with employee retention rates 20 percent above the industry average.
Professional Experience
Call Center Manager | Organa Electric (Los Angeles, CA)
January 2019-December 2022
- Managed 225 call center agents and eight supervisors; annual operating budget of $12 million
- Defined vision and set short-, medium-, and long-term goals for department
- Increased CSAT from 74% to 91% within first nine months while also reducing AHT by 21%
- Improved internal NPS by 25% and reduced employee turnover by 14% through improved communication and coaching
- Delivered regular reports to divisional VP of customer service
Call Center Manager | Pilot Paper Company (Columbus, OH)
February 2017–January 2019
- Managed 100 call center agents and four supervisors; annual operating budget of $5 million
- Improved KPIs across the board: CSAT up 15%, AHT down 30%, FCR up 23%
- Oversaw successful transition from self-hosted to cloud-based call center software without service interruption
- Coached team members: shared individual performance data, set goals, monitored calls, provided feedback
Call Center Manager | Force Software (Columbus, OH)
March 2015–February 2017
- Managed 50 agents and two supervisors
- Reduced hold times by 30% and increased FCR by 27%
- Increased cross-sell revenue performance by 130% through coaching and regular KPI reviews
- Improved workplace culture through a variety of initiatives, reducing employee turnover by 20%
Skills
- Coaching and mentoring
- Analyzing performance data
- Setting vision and KPIs
- Hiring and training
- Communicating effectively
- Practicing active listening
- Leading through change
Education
Bachelor of Science | Business Administration
The Ohio State University
Columbus, OH
High-Impact Leadership Executive Education
University of California, Berkeley
Multiple continuing education courses through UC Berkeley’s Executive Education program
Awards and achievements
Certified Call Center Manager (CCCM)
Global Association for Quality Management
Why this resume works: As a call center manager, Leia hones in on specific examples that demonstrate her business intelligence and team leadership. She cites instances of improving key performance indicators (KPIs), leading process changes, and analyzing data to support strategic planning. She also emphasizes soft skills like emotional intelligence and active listening, which are important for managers and representatives alike.
4. Bilingual call center representative resume template
Hugh Bacca | Customer Service Representative | Los Angeles, CA
hughbacca@email.com
(614) 555-1415
Summary
Insurance claims representative with four years of experience successfully resolving sensitive customer calls. Committed to fostering empathetic dialogue with English and Spanish-speaking callers. Able to handle high claims volumes while exceeding CSAT targets.
Experience
Bilingual Insurance Claims Customer Service Representative | Millennium Insurance (New York, NY)
July 2017–August 2022
- Handled 50+ complex customer claims calls daily
- Translated calls
- Maintained a 95% CSAT
- Built trusting relationships with upset customers through active listening, empathy, and communication
- Studied NYS Insurance Law and applied knowledge to solve customer problems
- Resolved detailed claims within an average of three days
- Worked on a rolling team of 20, covering additional claims when necessary
- Maintained an updated and thorough claims log, including dates, times, and summaries of customer conversations
- Assisted with training new hires
Bilingual Insurance Customer Service Representative | Falcon Insurance (New York, NY)
April 2015–July 2017 (New York, NY)
- Answered 150+ inbound calls daily from English- and Spanish-speaking customers regarding their insurance policies
- Maintained an average handle time of four minutes per call and a 97% CSAT
- Learned about Falcon Insurance’s product offerings and conveyed relevant information to callers
Languages
- English (NATIVE)
- Spanish (PROFESSIONAL)
Skills
- Bilingual customer service
- Claims and data processing
- Verbal and written communication
- Document review
- NYS Insurance Law
- Zendesk CRM
- Emotional intelligence
- Flexibility
Education
Bachelor of Arts (foreign language) | 2013
The Ohio State University
Columbus, Ohio
Why this resume works: Hugh leads with his experience and bilingual skills in the summary, highlighting the languages he fluently speaks. He adds metrics that showcase the extra value he brought to his teams in prior roles.
5. Remote call center representative resume template
Benjamin Guinness
benjaminguiness@email.com
(614) 555-4489
Summary
Three years of experience as a customer service representative in a fully remote work environment. Proven ability to handle a high volume of customer inquiries and issues quickly, professionally, and efficiently.
Experience
Call Center Manager
Two Suns Cable (Remote)
2019–2022
- Answered ~250 calls per day at a CSAT of 90% and FCR of 77%
- Resolved customer issues, general inquiries, and buyer-seller communication
- Logged detailed call notes
Customer Service Representative
Dune Insurance (Remote)
2018–2019
- Achieved consistent customer satisfaction ratings of over 90 percent
- Answered customer questions and resolved customer tickets
- Maintained and updated customer records
Skills
- Working independently in a remote work environment
- Strong problem-solving and analytical skills
- Outstanding oral and verbal communication
- Zendesk Suite (experienced)
- Aircall (proficient)
- 90 WPM data entry
Education
Master’s degree in education (2016)
The Ohio State University
Columbus, Ohio
Why this resume works: Because the job posting is for a remote position, Ben highlights his experience in remote call center environments. He also includes metrics that show how he self-motivates and thrives in remote roles.
6. E-commerce call center representative resume template
Harrison Solo
harrisonfsolo@email.com
(614) 555-2749
Summary
Experienced e-commerce customer service representative with proven ability to handle customer questions and issues. Great at providing satisfactory solutions and an exceptional customer experience.
Experience
E-commerce Customer Service Representative
Blue Planet
2017–present
- Manage customer interactions across multiple channels, including phone, email, chat, and social messaging platforms
- Resolve high-priority, escalated issues within target time frames
- Train new team members
E-commerce Customer Service Representative
Gabby’s Gifts
2013–2017
- Provided an excellent customer experience, handling questions about order status, shipping information, and tracking
- Answered customer inquiries, placed orders, and processed returns or exchanges
- Maintained a 91 percent CSAT score
Skills
- Excellent communication skills
- Quick learner
- Skilled in multichannel communication
- Elite problem-solving skills
- Exceptional interpersonal skills
Education
Bachelor’s degree in e-commerce
University of Kentucky
Class of 2020
Why this resume works: Harrison highlights skills that are crucial to e-commerce, such as managing conversations across channels. He also points out his high CSAT score and experience handling all aspects of e-commerce customer service.
7. Financial services call center representative resume template
Natalie Lando
natalielando@email.com
(614) 555-8734
Summary
Organized and dependable financial services CSR who excels at processing high volumes of error-free transactions and meeting goals. Detail-oriented expert with three years of cash handling and customer service experience.
Experience
Financial Services Customer Service Representative
Cloud City Banking
San Francisco, CA
2019–present
- Handle customer escalations surrounding fees, charges, disputes, and banking policies
- Process 250 transactions daily for personal, small business, and corporate accounts
- Receive, verify, and process payments for loans, mortgages, and public utility bills
Mayhew Bank
San Francisco, CA
2016–2019
- Connected customers with financial specialists and experts such as financial advisors and loan officers
- Assisted customers with financial goals and discussed strategies to reach them
- Provided exceptional customer experience
Skills
- Attention to detail
- Communication
- Financial transactions
- Accuracy
- Credit products
- Business development
- Initial contact
Education
Associate degree (finance), 2012
San Diego State University
San Diego, CA
Why this resume works: Because she has a background in financial services, Natalie is able to highlight hard skills and include a specific KPI to quantify her work at previous financial establishments.
8. Software call center representative resume template
Steven Yoda
stevenyoda@email.com
(614) 555-2276
Summary
Exceptional Software Support Specialist with seven years of experience. Driven to increase customer retention, maintain customer satisfaction, and improve customer loyalty. Proven ability to build meaningful relationships with clients and exceed goal expectations.
Skills
- iOS
- Microsoft 365
- Complex problem-solving
- Critical thinking
- Troubleshooting
- Active listening
Experience
Software Support Representative | DroidTech
Albuquerque, NM
4/1/2010–present
- Handle customer support requests and resolves issues
- Interact with customers through several channels like phone, email, and social media
- Proactively communicate ticket statuses to customers
Software Support Representative | Rockbots Software
Albuquerque, NM
2/1/2005–4/1/2010
- Applied fixes to software, hardware, and systems issues quickly
- Met and exceeded ticket resolution and performance goals
- Collaborated across teams and shared knowledge to improve first call resolution
- Identified recurring issues and found solutions
Education
Diploma in electronic engineering (communications), 2022
The Ohio State University
Columbus, Ohio
Why this resume works: To align with the job description, Steven’s resume focuses on software and his experience in customer service in this industry. He also includes industry-specific terms—like “troubleshooting,” “ticket,” and “collaboration”—throughout his resume to further underscore his knowledge.
9. Healthcare call center agent resume template
Kelly Jabba
kellyjabba@email.com
(614) 555-4449
Summary
Results-driven customer service representative with 10 years of experience in healthcare support. Proven record of providing empathetic and compassionate support to patients and their families.
Experience
Healthcare Customer Service Representative
Renko Health | Columbus, OH
January 2017–December 2022
- Provided customer service for healthcare organizations through multiple channels (phone, email, messaging)
- Monitored prescription orders from end to end: filling, shipping, tracking, and delivery
- Researched issues and created out-of-the-box solutions
Healthcare Customer Service Representative
Big Bear Health Solutions | Columbus, OH
January 2012–January 2017
- Responded to incoming calls and emails from patients, families, and caregivers and resolved questions or issues about insurance coverage and prescriptions
- Assessed customer issues and connected them to the appropriate department (filling pharmacy, pharmacists, etc.)
- Provided information on healthcare benefits, mail-order programs, and in-network and out-of-network pharmacies
Skills
- Knowledge of insurance plans and government programs
- Expert in industry knowledge (HIPAA, Medicare, Medicaid, VA plans, EMR, ACA)
- Microsoft Office Suite, SAP, Google Applications
- Typing speed: 60 WPM
- Communication
- Customer service
- Attention to detail
- Phone etiquette
- Conflict resolution
Education
Associate degree in business administration
Columbus State Community College
June 2010
Certifications
Certified Healthcare Customer Service Representative
Medical Coding certification
Billing and Coding Specialist certification
Why this resume works: Healthcare positions require a lot of soft skills, and Kelly makes note of them in the summary. She also includes a robust set of hard skills, like industry knowledge and experience with insurance and governmental plans, that can give her an edge over other candidates.
15 winning call center resume templates that stand out
Edge out your competition and land the interview with our call center resume templates for any industry.
How to make a resume for call center positions
Now that you’ve seen resume examples for different call center jobs, these next few tips will help you understand how to write your own. Learn the components of a call center resume, what information you should include, and how to organize it to demonstrate what makes you a prime candidate.
1. Identify your call center resume objective
Doing this will help you determine your goals in relation to the position, gather information for the following steps, and discover the “why” behind your application. Think of it as a checklist for what you’d like to accomplish once you land the role.
Example of a resume objective: To obtain an entry-level call center position at a top-tier tech support company, gain a deeper knowledge of call center operations, and grow into a leadership position.
Demonstrate how you’ve built customer connections
With support roles, you want to show the hiring manager that you possess the right qualities and have a history of building relationships with customers. This is a great opportunity to voice your passion and excitement to connect with their customer base.
Mention your past results (with numbers)
Detail your achievements with quantifiable data, like numbers, that prove your value to employers. Pick data that showcases results and successes that relate to the role you’re applying for and how it benefited the business or customer.
Start by identifying how previous employers measured success. Some examples include:
- First contact resolution metrics
- CSAT scores
- Sales revenue numbers
- Customer retention rates
- Number of calls handled or cases resolved
Next, frame your results within a certain period of time, like a business quarter or fiscal year. Describe how your results impacted the business within that time frame compared to prior periods.
Explain your goals
What are the professional goals you’d like to achieve in this role? Make sure these goals are tied to the business and the benefits they will see when you reach your milestones. Maybe you maintained an 80 percent CSAT score in prior roles. Your new goal could be to achieve 90 to 100 percent.
2. Compile a list of past experiences and top skills
Recruiters and hiring managers will scan your resume, so put relevant work experience and skills near the top. If you have prior call center or customer service experience, highlight your most recent roles first.
Employers want to see that you possess both the hard and soft skills needed to thrive in the role long-term. Some of the most common skills for call center jobs include:
- Communication skills
- Ability to learn quickly
- Technical proficiency
- Problem-solving skills
- Attention to detail
- Empathy
- Organizational skills
Read the job posting to see what skills and experiences the company is looking for, and tailor your resume to fit.
3. Organize your resume
Though you can get creative with how your call center agent resume looks, it’s wise not to stray too far from a traditional format. If recruiters or hiring managers can’t find information where they expect it to be within a few seconds, they’re likely to toss your resume in the trash faster than Boba Fett falling into the Sarlacc Pit. The layout should follow this order:
- Personal information: Include details like your name, phone number, email, LinkedIn, and location at the top.
- Summary: Write two or three sentences that highlight your work experience, top skills, biggest achievements, and career goals.
- Experience: List your work experience in reverse chronological order.
- Skills: Add skills that align with the position.
- Education: List your degrees earned, schools attended, and graduation years.
- Awards and achievements: Include any relevant awards, the year received, and a brief description.
It may be tempting to put education at the top. Though education is important, employers value experience and skills, and you want them to be able to find those sections quickly.
4. Personalize your resume based on the job and company
Personalizing your resume to the specific position can impress the hiring manager and show them that you’ve done your homework and researched the business. Here are some tips to personalize your resume:
- Match the language of the job posting
- Customize your title to align with the job posting
- Include keywords from the job description
- Tailor your skills to the position
- Mention awards that tie into the business or its values
5. Polish the appearance of your resume
Your resume doesn’t need to be eye-popping and over the top—but it does need to look nice and professional. Use fonts and colors that are easy on the eyes and make the information scannable. Be sure to proofread your resume, too.
Call center resume skills to include (with examples)
Even if you design a great resume, include impressive action verbs, and write a solid career summary section, it’ll be tough to land an interview if you don’t list the right call center skills.
Why? Because resume bots might pass you up before recruiters get a chance to look at your resume. These digital tools screen candidates before recruiters even review resumes, scanning for certain keywords to determine whether an applicant seems like a good fit.
To beat the system, include key terms listed in the job description throughout your resume and in a dedicated “Skills” section. It’s best to list four to 10 skills, and they should be a mix of hard skills and soft skills.
Hard skills
When writing your hard skills, concentrate on the following:
Mastery of customer service channels: Just because you’re applying to an inbound call center doesn’t mean you’ll never need to resolve tickets through other mediums like email or chat. Let recruiters know you’re comfortable working across channels to boost their confidence in you.
Examples: Phone customer service, online chat customer service
Software proficiency: Call center software is the backbone of the industry, and it continues to evolve with new automation and artificial intelligence capabilities. Show you’re familiar with these platforms so recruiters see that you can keep up with changing tech.
Examples: Zendesk, Microsoft Suite
Language fluency: Speaking multiple languages means you can help more consumers feel valued and cared for, ultimately leading to a better customer experience.
Example: Bilingual customer support (English and Spanish)
Typing efficiency: Even if you’re primarily handling phone calls, typing is a critical skill. The faster you type, the more customer inquiries you can document and resolve. Not sure what your words-per-minute (WPM) score is? Take LiveChat’s free one-minute typing test. Shoot for above 40 WPM to beat the average.
Example: Typing (60 WPM)
Soft skills
While soft skills tend to speak more to personal qualities that vary across candidates, it’s a good idea to consider highlighting traits such as:
Interpersonal communication: Call center agents interact with countless people every day. To be successful, you must know how to actively listen, explain complex topics in simple terms, and respond to complaints with tact and positivity.
Examples: Verbal, non-verbal, written, and active listening
Problem-solving: In a fast-paced call center environment, you need to think quickly to resolve issues. Ideal candidates embrace problems as opportunities to deliver more value to customers.
Examples: Creativity, critical thinking
Flexibility: The ability to navigate unforeseen hurdles and pivot to other priorities will serve you well when working in a high-volume call center. From a managerial perspective, this willingness to pitch in where needed shows you’re a team player.
Examples: Ability to adapt, agile
Empathy: Consumers want to be treated as human beings, not just another ticket to resolve. Demonstrating genuine empathy for customers helps you authentically connect with them. And when you prioritize a buyer’s emotional needs, you can earn their trust and loyalty.
Examples: Open-mindedness, empathetic customer service
Organization: Call center representatives are responsible for keeping track of all their customer conversations and any follow-ups. Diligently staying on top of your notes and files will set you up for success.
Examples: Effective communication, strategic planning
Time management: Your employers will expect you to handle a certain number of calls each day, so you’ll need to manage your schedule and workflows well. The better your time management, the better you can serve customers.
Examples: Prioritization skills, delegation skills
Active listening: Show you’re listening to what the customer is saying by using short statements like “I see” and “I understand.” It’s also important to use positive language, never interrupt, repeat information back to them, and ask follow-up questions.
Examples: Verbal and non-verbal communication
Ability to learn: Employers want you to pick up and retain information quickly during your customer service training process. To provide the best customer experience, it’s imperative to have deep knowledge of the company and product to provide fast, high-quality support.
Examples: Retaining key information, learning from mistakes
Attention to detail: When customers reach out for support, pay attention to specific details about their inquiries so you can address their issues more accurately and effectively. It’s also crucial to proofread your messages to customers. Sending emails that contain grammatical errors and misspelled words will make you and the company look bad.
Examples: Detail-oriented, professional communication
7 best practices for writing a call center representative resume
No matter your level of call center experience, these resume writing tips will help you get noticed by recruiters.
1. Use a variety of action verbs in your work history
What you say on your resume matters just as much as how you say it. Use strong action verbs to communicate your work experience and stand out to call center hiring managers.
The verbs you choose to describe your work history “can mean the difference between being seen as a leader and being seen as a follower,” writes Monster contributor Caroline Zaayer Kaufman. Various action verbs also make you more likely to pass resume screens from automated or artificial intelligence-based applicant tracking systems.
For call center agent resumes, Resume Builder suggests applicants use verbs such as “achieve,” “explain,” “respond,” “resolve,” and “sell.” You can also check out The Muse’s list of 185 action verbs for more ideas.
2. Make your resume scannable and concise
Did you know hiring managers spend only six to seven seconds looking at a resume before making a decision? Additionally, the competitive nature of customer service jobs results in recruiters and hiring managers sifting through virtual stacks of resumes. Keep your resume concise and make it easy to scan so the most important information jumps off the page.
Here are a few tips on how to create a scannable resume that will impress recruiters:
Uncluttered layout
While there are plenty of resume templates with bells and whistles—like photos, charts, and multiple colors—too many extra elements can distract recruiters and make your resume harder to read. For the best results, keep things simple. If you’d like to add a pop of color, choose one hue and use it in a single element, like in a sidebar background.
Bold section headers
A bold font creates contrast, allowing call center recruiters to easily understand each part of your resume. Each new section should have a bold header for scannability.
Appropriate text sizing
Ensure your font size isn’t too large or too small. You also don’t want to use the same size for every component. Resume Writing Services CEO Peter Yang says the best resume font sizes are:
- 18- to 24-point font for your name at the top of the resume
- 12- to 16-point font for headers
- 10- to 12-point font for body text
Easy-to-read fonts
Unusual, unclear fonts can make your resume look unprofessional and difficult to read. Based on the criteria of “professionalism, design, spacing, and readability,” Yang recommends using these fonts:
- Arial
- Georgia
- Helvetica
- Tahoma
- Times New Roman
- Trebuchet MS
- Verdana
Bullet points
Giant blocks of text make content hard to read. Add bullet points to keep things skimmable, which is incredibly important when you have only seven seconds to make an impression.
3. Use keywords relevant to call center jobs
As mentioned above, companies are turning to technology to help find strong candidates for a job. Applicant tracking system (ATS) software scans for keywords that match the skills and experience necessary for the role. This eliminates a portion of candidates that might not be a good fit.
Comb through the job description and include the keywords that will get you noticed. Though each posting is different, here are a few terms that frequently appear in call center representative job descriptions:
- Communication skills
- Inbound calls
- Outbound calling
- Customer service
- Problem-solving
- Troubleshooting
- Documentation
- Relationship
- Helping people
- High call volume
4. Write a focused call center resume summary
A great way to make a good first impression is with a succinct career summary at the top of your resume. Your summary should read like a compelling news article, drawing people in and giving them the most important information upfront. Use one to four short sentences to explain why they should consider you for the position.
For example, if you’ve worked in the call center sector for years, your career summary might read something like: “Senior call center representative adept at maintaining stellar customer satisfaction scores while handling high ticket volumes. Six years of experience resolving tickets for direct-to-consumer (D2C) brands and software as a service (SaaS) companies.”
If you’ve never worked in the industry, frame your summary to highlight attributes that make you a good fit: “Enthusiastic, diligent professional looking to apply my significant customer service background to a call center agent role. Skilled in conflict resolution, interpersonal communication, and sales.”
5. Tailor your call center resume to each job posting
When you’re applying to multiple positions, it’s very tempting to reuse the same resume across similar job postings. But while it may save you time, it’ll hurt your chances of getting interviews. Different companies have different expectations, even for similar roles. Take the time to tailor your resume for each one, and you’ll set yourself up for success.
Carefully read through every call center posting, and create a custom resume that matches specific requirements and language. You can gain additional insights by reviewing the company’s career section on its website. Look for recurring phrases they use to describe their team members and weave them into your resume.
6. Review call experience resume examples
If you’re struggling with your resume, see what other people in the industry have done with theirs. Look at call center agents’ LinkedIn profiles (and at the examples included in this article) to get a clear idea of what your resume should include.
7. Highlight the most relevant experiences and skills
It’s tempting to list every single thing you did at each job (especially if you haven’t been working long), but doing so could make the most notable tasks get lost.
Think of your resume as your career highlight reel—not your full-length career documentary. Focus on the most important activities and attributes that connect to the call center job posting.
If you don’t have call center experience, showcase the transferrable customer service skills you’ve honed—such as communication, empathy, and problem-solving—to prove you’re a good fit for the job.
If you worked in a call center before, describe related accomplishments like, “Handled 250 customer calls per day” or “Maintained a 94 percent customer satisfaction rating over 12 months.”
Be as specific as possible when describing your wins—the call center industry is big on using KPIs to measure how well representatives are doing.
Let’s look at an example of KPIs in action. Who would you be more likely to hire for a call center manager role: an applicant who “helped agents improve their customer satisfaction scores” or one who “coached a team of 20 agents on customer service best practices for eight weeks, improving their average quarterly satisfaction scores by 30 percent”?
Spoiler alert: It’s the second candidate.
Create a call center agent resume with confidence
Call centers often receive dozens of resumes each day, if not more. With our templates and guidelines, you can quickly create a strong resume that helps you pass the seven-second test, showcases your skills and experience, and puts you in a good position to land a call center job interview.
Be sure to write your cover letter before you send your resume. But don’t fret—with a high-quality resume in hand, the process will be much easier. You’ve already put in the effort to capture your achievements and know which industry-specific buzzwords to highlight.
Now that you’ve completed your training, it’s time to move from Padawan learner to Jedi Master—and start writing. Good luck, and may the Force be with you.
15 winning call center resume templates that stand out
Edge out your competition and land the interview with our call center resume templates for any industry.
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15 winning call center resume templates that stand out
Edge out your competition and land the interview with our call center resume templates for any industry.
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