That’s a wrap: A look back at Zendesk Relate 2022 Article

That’s a wrap: A look back at Zendesk Relate 2022

We loved seeing you at Zendesk Relate 2022. Here are a few highlights—and a peek into what you can still explore online.

Service

Welcome to the CX community: A 5-step guide for new members Article

Welcome to the CX community: A 5-step guide for new members

Our Head of Community lays out a map of Slack groups, Twitter channels, blogs, and everything else you want to join from the get-go.

What is customer satisfaction score? (+ how to measure CSAT) Article

What is customer satisfaction score? (+ how to measure CSAT)

Customer satisfaction score is one of the most-used metrics for measuring customer loyalty. Here’s how CSAT can help you meet consumer expectations and elevate your business.

A new era of conversational CRM connects customer conversations across your business Article

A new era of conversational CRM connects customer conversations across your business

Conversational CRM is a powerful way to create an open, ongoing dialogue between your business and your customers. Learn more about the product announcements from Zendesk Relate 2022.

The new face of user groups—and 3 reasons to consider joining Article

The new face of user groups—and 3 reasons to consider joining

User groups offer an excellent way to build your professional profile, grow your network, and further develop your leadership skills. Learn more about new user groups launching at Zendesk.

Sales

How to set and reach sales quotas (with examples) Article

How to set and reach sales quotas (with examples)

A sales quota is a sales target, or goal, that helps sales orgs make a greater impact and improve rep morale.

How to create effective sales collateral (examples + tips) Article

How to create effective sales collateral (examples + tips)

Here’s how to create eye-catching sales collateral and when to use it for maximum effect on your sales pipeline.

Suggestive selling definition and techniques (2022 sales guide) Article

Suggestive selling definition and techniques (2022 sales guide)

Suggestive selling is a sales tactic where reps recommend additional products or services that will be helpful to prospects. Here’s how to do it successfully.

Value selling framework & methodology for 2022 Article

Value selling framework & methodology for 2022

Value selling puts the needs of the customer first. Try this sales technique to increase your chances of success.

Culture

Bringing the vineyard home: A CX Moment with Wine.com Article

Bringing the vineyard home: A CX Moment with Wine.com

Zendesk chatted with Wine.com’s Director of Brand Marketing, Addie Wallace, about how Wine.com adds a human touch to purchasing wine online.

The business imperative of supporting your people Article

The business imperative of supporting your people

HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.

Internal customer service: Definition, tips, and examples Article

Internal customer service: Definition, tips, and examples

Internal customer service can help improve the employee experience at a time when workers are increasingly dissatisfied at work. Here are a few tips.

We’re placing some bets on the future of customer experience Article

We’re placing some bets on the future of customer experience

Join us at Relate to hear our five big bets on what the customer experience will look like by 2030.

Guides, research, and more

3 ways to deepen trust and build relationships through personalization White Paper

3 ways to deepen trust and build relationships through personalization

Learn how to get personal with comprehensive customer information and build trust across any and every channel.

How to use Zendesk for IT Guide

How to use Zendesk for IT

Find out how IT leaders use Zendesk tools to provide IT service consistently, securely, and at scale.

Your how-to guide to growing with the Zendesk Suite Guide

Your how-to guide to growing with the Zendesk Suite

In this ebook, you'll find best practices and actionable tips for small-but-mighty teams and complex organizations.

Latest stories Page 42

10 sales pitch examples that work (+ tips for writing your own) Article

10 sales pitch examples that work (+ tips for writing your own)

Craft an engaging sales pitch to pack your pipeline with high-quality leads.

Unlocking the potential for new customer experiences with 5G Article

Unlocking the potential for new customer experiences with 5G

No one knows for sure what a 5G world will look like. Imagine what’s possible if…

The difference between chat and messaging Article

The difference between chat and messaging

For support leaders focused on providing a rock-solid customer experience, it's important to know the differences between live chat and asynchronous messaging—and which one customers prefer

Lights, camera, integration Article

Lights, camera, integration

We’re putting a spotlight on our brand new cast of app integrations

Lessons in CX from 3 thriving brands Article

Lessons in CX from 3 thriving brands

One of the things that shocked Mio Adilman when he became host of the Repeat Customer…

How Bolt supports customers despite lightning-fast growth Article

How Bolt supports customers despite lightning-fast growth

With the omnipresent threat of competition nipping at Bolt’s heels, the ride-sharing company keeps its mission pretty simple: offer fast, simple, and effortless service. The goal is for riders and drivers to share a seamless experience that inspires loyalty on both sides

5 ways to improve customer trust in your org Article

5 ways to improve customer trust in your org

The way traditional and social media cycles operate today, it is safe to say companies are…

In a digital world, let customer trust be a differentiator Article

In a digital world, let customer trust be a differentiator

People have historically put their faith and assets in large institutions because there weren’t many other…

Here’s what it takes to be a great customer service leader Article

Here’s what it takes to be a great customer service leader

Good customer service is quickly becoming a core value to companies and has never been more…

Putting the sensory into the customer experience Article

Putting the sensory into the customer experience

A few years ago, a study was published that showed that walking barefoot on the Earth,…

Movie producer Brian Grazer wants you to look up—and into someone’s eyes Article

Movie producer Brian Grazer wants you to look up—and into someone’s eyes

Editor’s note: So much great business advice, so little time to read. That’s why each month…

Mizzen+Main brings service led retail to life with Sunshine Article

Mizzen+Main brings service led retail to life with Sunshine

Being able to provide a top-of-the-line product is only half the battle. As the days progress and technology advances, so will our customers’ expectations

What is service recovery? Steps, examples & importance Article

What is service recovery? Steps, examples & importance

Don’t let your customer service team miss out on the opportunity to turn every negative interaction into a positive one. Take a look at how a service recovery program can help

What is customer empathy? Tips and importance Article

What is customer empathy? Tips and importance

Customer empathy is the ability to see things from the customer’s perspective. Walking a mile in your buyers’ shoes can have big-time business value.

Time to team up: Zendesk’s new partner program Article

Time to team up: Zendesk’s new partner program

Zendesk's redesigned partner program is eminently flexible, helping partners drive customer engagement and deliver great customer experiences

13 tips for a perfect sales presentation Article

13 tips for a perfect sales presentation

Solid sales presentations are essential for pitching products and services. Here are 13 tips to arrive…

Personalization’s deep data foundations Article

Personalization’s deep data foundations

Data-driven personalization is the Holy Grail of marketing today. Various studies, mostly sponsored by retail-related organizations,…

To excel at customer intimacy, you will need data Article

To excel at customer intimacy, you will need data

Technology has reduced barriers to entry across many industries, leading to saturation in some markets and…

What’s the difference between real-time analytics and historical analytics? Article

What’s the difference between real-time analytics and historical analytics?

Customer experience is the bottom line when it comes to decision making. But how do we know we’re making the right choice?

‘Unlearning’ as the latest must-have skill for any startup CEO Article

‘Unlearning’ as the latest must-have skill for any startup CEO

As an early stage investor, I have worked with hundreds of CEOs and founders. Some successful,…