Consumers are becoming more comfortable interacting with companies across a growing number of channels, and as a result, they’re demanding a seamless and consistent approach across all those channels when it comes to customer service.
How are companies around the globe doing in implementing omnichannel customer service and sales strategies to meet consumers’ expectations? Loudhouse, an independent research agency, surveyed 7,000 consumers in seven countries (U.S., U.K., Australia, Brazil, France, Germany, and Japan) to find out.
Download the full report: The Omnichannel Customer Service Gap
More of a visual person? Check out our infographics:
Bridging the gap: Customer service omnichannel survey (global findings)
Australia omnichannel survey graphic
Brazil omnichannel survey graphic
U.K. omnichannel survey graphic
U.S. omnichannel survey graphic