The Museum of Annoying Experiences Article

The Museum of Annoying Experiences

What if Zendesk, the champions of customer service, changed the world?

Service

A complete guide to personalization in 2021 Article

A complete guide to personalization in 2021

Customers often want personalized experiences but hesitate to share too many details. Here’s how to navigate conflicting interests and deliver personalization.

Millennials vs. Gen Z: How their customer service expectations compare Article

Millennials vs. Gen Z: How their customer service expectations compare

Millennials and Zoomers will soon become the two largest consumer groups in the country. Companies hoping to earn their brand loyalty should study their differing customer experience expectations and preferences.

How to handle the most common customer complaints Article

How to handle the most common customer complaints

How would you deal with a customer complaint? Play your cards right, and today's upset customers may become your most loyal customers tomorrow.

The impact of empowered support teams on small-business CX Article

The impact of empowered support teams on small-business CX

Learn how to set support agents up for success, giving them the tools to drive your business forward.

Sales

75 motivational sales quotes to pump you up Article

75 motivational sales quotes to pump you up

Whether you're in need of encouragement to meet your sales goals or comforting words after losing a deal, these inspirational quotes will reignite your fire.

Lead generation: What it is and how to master it Article

Lead generation: What it is and how to master it

Figuring out how to generate leads is almost as hard as converting them. Use this comprehensive guide to lead generation to pack your sales pipeline with quality prospects.

Upselling and cross-selling: Understanding the concepts and building a strategy Article

Upselling and cross-selling: Understanding the concepts and building a strategy

“Do you want to make that a meal?” It’s the most common offer at a drive-through…

7 secrets of sales leadership White Paper

7 secrets of sales leadership

Managing a sales team is never easy, but massive upheaval made the task harder than ever…

Culture

In the quest for a healthier planet, ecosystem restoration offers hope Article

In the quest for a healthier planet, ecosystem restoration offers hope

Climate change is one of four focus areas for Zendesk social impact programming in 2021. This Earth Day, we’re sharing our climate commitments.

A guide to building a customer-centric organizational culture Article

A guide to building a customer-centric organizational culture

Your company’s organizational culture is its identity. Learn how to build a culture that’s all about your customers.

How “The Great Compression” can lead to better retail CX Article

How “The Great Compression” can lead to better retail CX

Retail’s digital tipping point is a blessing in disguise

Working remotely: Pros, cons, and secrets to success Article

Working remotely: Pros, cons, and secrets to success

Remote work is the new normal. Here are the benefits and challenges for companies and employees transitioning to working remotely—and how to make the most of it.

Guides, research, and more

The digital tipping point: How SMBs can accelerate CX success in 2021 Guide

The digital tipping point: How SMBs can accelerate CX success in 2021

Companies are rapidly acquiring new technologies to reach customers and connect remote teams. Our report provides data-backed best practices to help you keep up.

The digital tipping point: How mid-to-large-sized businesses can accelerate CX success in 2021 Guide

The digital tipping point: How mid-to-large-sized businesses can accelerate CX success in 2021

Companies are rapidly acquiring new technologies to reach customers and connect remote teams. Our report provides data-backed best practices to help you keep up.

Customer service gets conversational White Paper

Customer service gets conversational

A lot changed in 2020, customer behaviors included. Not only did they reach out to companies…

Latest stories Page 73

How to chat with your customers: 5 tips from the pros Article

How to chat with your customers: 5 tips from the pros

Customers who chat are three times more likely to make a purchase than customers who don’t.…

Engaging with Students in the Modern World Article

Engaging with Students in the Modern World

In today’s digital world, prospective students and learners prefer an instant answer over having to wait…

How to show vulnerability at work Article

How to show vulnerability at work

Few words are as scary as vulnerability, especially in the workplace. Vulnerability is the quality of…

15 new Zendesk apps and integrations Article

15 new Zendesk apps and integrations

This June we welcome a range of new apps to the Zendesk Apps Marketplace that include…

Tips for practicing customer empathy Article

Tips for practicing customer empathy

Meet Aurash, Support Operations Manager on the Zendesk Global Customer Advocacy team. Though his current role…

5 unconventional ways to use live chat on your website Article

5 unconventional ways to use live chat on your website

An increasing number of companies are turning to live chat for unconventional uses, finding creative ways…

Bright Ideas: IT Customer Stories Article

Bright Ideas: IT Customer Stories

As companies grow, so do the complex demands placed on the IT service desk. Without the…

Get uncomfortable: the path to radically better relationships Article

Get uncomfortable: the path to radically better relationships

The path to better relationships—both professionally and personally may be in getting uncomfortable and going radical.…

Meet “Copenhagen”, Zendesk’s new responsive Help Center theme Article

Meet “Copenhagen”, Zendesk’s new responsive Help Center theme

Today we’re releasing the Copenhagen theme for Help Center. We’ve redesigned it from the ground up,…

Forrester’s Vendor Landscape: ITSM SaaS Solutions Article

Forrester’s Vendor Landscape: ITSM SaaS Solutions

Many organizations in the infrastructure and operations (I&O) space rely on IT service management (ITSM) tools…

When employees are happy, business booms Article

When employees are happy, business booms

Human Resources (HR) professionals may have a reputation as mediators of disputes and personnel complaints, but…

Every body tells a story. What does your ink say at work? Article

Every body tells a story. What does your ink say at work?

Showing tattoos at work is becoming more frequent, as over 29 percent of Americans now have…

Ask the analysts: Gartner’s take on the customer service technology landscape Article

Ask the analysts: Gartner’s take on the customer service technology landscape

As we approach the midpoint of the year (how did that happen so fast?), it’s a…

20 reasons to visit the Zendesk Apps Marketplace Article

20 reasons to visit the Zendesk Apps Marketplace

From doing more with your data, to better closing the gap between sales and support, to…

Forrester Research: Use Digital Technologies to Improve Employee Engagement Article

Forrester Research: Use Digital Technologies to Improve Employee Engagement

Increasing and measuring employee engagement is a priority for most companies, and yet how to achieve…

Better customer support through Zendesk and Google Apps for Work Article

Better customer support through Zendesk and Google Apps for Work

The next step for any growing business is to manage customer relationships with a modern support…

Model Ashley Graham weighs in on the body acceptance movement Article

Model Ashley Graham weighs in on the body acceptance movement

Model Ashley Graham wants to take the 'size talk' out of everyday talk. She's helping lead…

Customer service starter pack: five resources for managing a stellar support team Article

Customer service starter pack: five resources for managing a stellar support team

Managing a customer service team isn't easy. Get a head start with these five resources from…

It’s not me, it’s you. When to break up with a customer. Article

It’s not me, it’s you. When to break up with a customer.

Not every customer relationship is going to be perfect, but some are downright toxic. Knowing when…

When “no” is the right thing to say to a customer Article

When “no” is the right thing to say to a customer

Telling a customer no, is never easy, even when it is the right thing to say.…