Building the best customer experiences with Facebook and Zendesk Article

Building the best customer experiences with Facebook and Zendesk

Facebook selects Zendesk as its core CX partner to provide enhanced customer conversations across its messaging channels directly within Zendesk

Service

Report: CX Champions of North America Article

Report: CX Champions of North America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.

Faster, better, stronger—how smart uses of tech make all the difference in CX Article

Faster, better, stronger—how smart uses of tech make all the difference in CX

Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.

Become a CX Champion—Best practices for you and your team Article

Become a CX Champion—Best practices for you and your team

ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.

The impact of empowered support teams on small-business CX Article

The impact of empowered support teams on small-business CX

Learn how to set support agents up for success, giving them the tools to drive your business forward.

Sales

Why you need sales process mapping to solve big-picture problems Article

Why you need sales process mapping to solve big-picture problems

Sales process mapping gives you a macro view of your sales strategy, so you can address and fix issues. Here’s how to use process mapping for your sales team.

10 sales performance metrics you should track every week, month, and quarter Article

10 sales performance metrics you should track every week, month, and quarter

You’re probably already tracking sales performance metrics...but are you getting good use of your data? Learn what metrics to track, and when.

The step-by-step guide to building an effective sales strategy Article

The step-by-step guide to building an effective sales strategy

Your sales team needs a step-by-step plan to make sales and increase revenue. Here's how to create a sales strategy that works.

3 ways Zendesk Sell + ActiveCampaign benefits sales teams Article

3 ways Zendesk Sell + ActiveCampaign benefits sales teams

96% of sales reps struggle with some stage of the sales cycle. For the majority of…

Culture

Holiday 2020: 3 trends for retailers this season Article

Holiday 2020: 3 trends for retailers this season

The most wonderful time of the year will look a bit different in 2020. The holidays…

We can navigate the future of work by looking back at our legacy of change Article

We can navigate the future of work by looking back at our legacy of change

“The future of work is often presented as a binary choice: a hunger game between organic…

Why the business of voting is everyone’s business Article

Why the business of voting is everyone’s business

Not so long ago, the general consensus was that you didn’t bring your personal politics into…

3 organizations on fostering long-term customer relationships Article

3 organizations on fostering long-term customer relationships

Staying connected to customers has always been important, but maintaining a connection that’s exclusively digital is…

Guides, research, and more

Report: CX Champions of Asia Pacific Article

Report: CX Champions of Asia Pacific

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how CX Champions across the Asia Pacific region are driving CX success.

Report: CX Champions of Latin America Article

Report: CX Champions of Latin America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Latin America are driving CX success.

A Three-Step Approach to Jump-Starting CX Transformation in Government

A Three-Step Approach to Jump-Starting CX Transformation in Government

High-quality customer experience (CX) drives mission success, and the government sector is no exception. When government…

Latest stories Page 60

Swipe left, swipe right. Are dating apps ruining your relationships? Article

Swipe left, swipe right. Are dating apps ruining your relationships?

Dating apps are supposed to build connections, but are dating apps ruining relationships?

7 Tried-and-Tested Tips for IT to Get the Most Out of Zendesk White Paper

7 Tried-and-Tested Tips for IT to Get the Most Out of Zendesk

At BetterCloud, we know that Zendesk is a powerful tool for tracking, prioritizing, and resolving our…

The struggle is real, but introverts are great networkers, too Article

The struggle is real, but introverts are great networkers, too

Fancy yourself an introvert? Then you likely shy from crowded events and conferences. But don't stress,…

Best friend, furry friend: the changing dynamics of pets and people Article

Best friend, furry friend: the changing dynamics of pets and people

The relationship between pets and people is changing. Learn how cultural norms and societal swings are…

3 ways to improve CSAT Article

3 ways to improve CSAT

Wouldn’t you want to know if your customers are unhappy, and if so, why? Understanding a…

Digital detox and the big business of unplugging Article

Digital detox and the big business of unplugging

Going through a digital detox sounds daunting. But, you don't have to go through it alone.…

“Alexa, what is hygge?” Article

“Alexa, what is hygge?”

Can a home that's "smart" also be hygge? With our modern-day need for technologically advanced everything,…

The keys to an effective sales process Article

The keys to an effective sales process

Your CRM is only as good as the sales cadence that surrounds it. Consider the sales process in your own sales organization. Does it contain these key elements?

How efficient customer service affects your bottom line Article

How efficient customer service affects your bottom line

Your customer service agents might be hard workers, but if systems are preventing them from being…

Can video games make you a better person? Article

Can video games make you a better person?

Video games are often used as tools for entertainment and relaxation. But as the games improve…

Gartner disrupts the traditional analyst model with new FrontRunner Help Desk quadrant Article

Gartner disrupts the traditional analyst model with new FrontRunner Help Desk quadrant

I recently attended a Gartner event in Las Vegas. It was designed to support the business…

Gartner’s FrontRunners Quadrant for Help Desk Software White Paper

Gartner’s FrontRunners Quadrant for Help Desk Software

If you’re a small business software buyer, your decisions can have a direct impact on your…

Are your customer experience initiatives working? Article

Are your customer experience initiatives working?

As the customer service playing field has changed, so have the criteria for measuring success. Enter…

Why door-to-door sales teams struggle with CRM Article

Why door-to-door sales teams struggle with CRM

There is a core set of challenges that door-to-door sales teams all face. Next-generation sales platforms can help solve them.

How messaging apps can benefit your business Article

How messaging apps can benefit your business

Serving up customer support through customer messaging software can deepen your brand’s relationship with customers. On…

Delivering SMS support with Text from Zendesk, featuring rapidly-growing startup Favor Article

Delivering SMS support with Text from Zendesk, featuring rapidly-growing startup Favor

On-Demand with Evan Aldrich and Ryan Nichols With the growth of mobile apps and the on-demand…

Union+Webster: The value of conscious consumers Article

Union+Webster: The value of conscious consumers

The common good is something we can (hopefully) all get behind. In an ideal world, everything…

New year, new Zendesk integrations Article

New year, new Zendesk integrations

This month we’ve added 9 new apps and integrations. These tools, a mixture of powerful and…

Channel changes score high with Ditzo’s online insurance customers Article

Channel changes score high with Ditzo’s online insurance customers

Ditzo’s decision to eliminate both email and voice as contact channels in early 2016 was a…

How to build ideal workflows in Zendesk Support Article

How to build ideal workflows in Zendesk Support

Join our latest Fine Tuning discussion to learn more about the remaining “building blocks” of an…