Automated ticketing system
Work smarter not harder
An automated ticketing system for customer service has some serious potential to speed up ticket resolution times. Not only can automated services provide quick answers to most support queries, it can make representatives more readily available to handle tougher issues that the robots can’t. That's there Zendesk Support comes in.
Hinter den Kulissen
- A customer has a question: When a customer sends an email to a company, Answer Bot steps into help, scanning the text of the email to understand what the request is about
- Answers are suggested: Answer Bot uses its powerful AI to find the most relevant articles. It suggests them in a reply to the customer while they wait for a response from a human agent
- A ticket is solved: The customer reviews the articles and if an answer is found, they can mark their question as answered. The ticket is now solved
- Or routed back to an agent: If a customer still needs help, their question would be answered as normal by an agent. Feedback is automatically collected to improve future suggestions
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There’s a lot more where this came from. Keep exploring the world of automated ticketing systems, global customer service, and help desk software.