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Zendesk vs. Kustomer

The complete B2C solution

Don’t fall for the tricks. Zendesk is the most trusted customer service solution that empowers you to provide the best experiences. See for yourself.

Everything necessary
to scale

Zendesk is the most complete customer service solution built for B2C in mind. It’s powerful enough to grow with your business and support your unique needs.

Easy to implement
and manage

Zendesk is designed for customer service organizations to own. You don’t have to rely on IT or professional services to implement or adapt the system.

Committed to
long-term success

With more than 160,000 customers around the globe, Zendesk is invested in supporting you every step of the way.

The total package to support customers

Deliver the best
experiences at scale

Thanks to innovative platforms like Sunshine Conversations, customers can reach you on any messaging channel they prefer, across any device, without friction.

Logo: Modsy

An online interior design service

“From the agent experience, moving from Kustomer’s timeline to Zendesk has really helped us manage conversations. Previously, agents didn’t have a clear view of recent or ongoing conversations. The new agent experience has really helped us with onboarding since Zendesk is very intuitive.”
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20%

increase in calls answered

40hrs

of work-time saved per week

50%

decrease in average resolution times

Logo: MakeSpace

An innovative storage service

“We went over some of the challenges we had and some feature requests. They [Kustomer] were going to come to the office, and we were going to try to work on the future requests and some of the workflow optimizations. But we never heard back from them.”
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11%

increase in CSAT score

63%

increase YoY in agent efficiency

70%

of tickets answered in less than eight hours

Adapt with ease

Control your own destiny

Zendesk gives you the freedom to own and manage your support operation, your way. With our point-and-click solution, your teams can easily do simple things like create a workflow or setup automation without disruption. No JSON required, and you don’t have to rely on IT or professional services either.

Why switch
flowers

Brands that trust and use Zendesk

Hear from the best, our customers

Grubhub
StanleyBlack&Decker
Instacart
Shopify
Grubhub
“Having a dedicated CSE has been one of the best experiences yet in our relationship with Zendesk. Jeff has been our on-call expert and has dramatically opened our eyes to the capabilities of the product. He also helped spearhead some major initiatives to scale and improve our support structures. If we’re looking at ROI, his impact is definitely a large percentage of that!”