Customer engagement platform
Make every message count
Customer engagement platforms enable you to be proactive. Being proactive helps connect with a customer before they realize they need you, at the right time, in the right place — leaving them feeling uber satisfied.
It used to be a lot like magic. But now it's more about data management with Zendesk Connect. It's about using the content from that data in a simple way to understand your customer, so you can add that personal touch and build trust.
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- Trigger campaigns based on segments, drop a line to VIPs, or send a one-off campaign to your whole list
- Define custom audiences based on behaviors, actions, and attributes to reach out to customers in ways that actually mean something to them
- Keep track of campaign performance in real-time—who’s seen it and who was interested enough to click through
- Drop a proactive heads up about issues or a well-timed tip for newbies delivers assistance before customers know they need it
Try Outbound by Zendesk Today
Outbound is now a member of the Zendesk family. We're working together to make customer engagement platforms better with proactive messaging.Outbound näher kennenlernen
Wir haben dazu noch eine Menge zu sagen. Weitere Infos finden Sie unten.
There’s a lot more where this came from. Keep exploring the world of customer engagement platforms.