Article | 19 min read

Customer service cover letter examples and tips

Ready for the next step in your professional journey? Use our customer service cover letter examples to stand out from your competition and set yourself up for success.

By John Kearney, Vice President, Customer Care

Published March 12, 2014
Last updated November 4, 2022

Six to seven seconds—that’s how long hiring managers spend looking at a customer service resume, on average. If you want to land an interview, you must stand out from your competition. The best way to do that is with a compelling customer service cover letter.

Learn how to write a cover letter that will grab the hiring manager’s attention and get your job application moved to the top of the stack.

Importance of a customer service cover letter

The myth that you don’t need a cover letter has been busted time and time again. In a 2020 survey, 65 percent of hiring managers and recruiters said that cover letters influenced their hiring decisions. Because your customer service resume cover letter introduces you and your resume to your potential employer, it’s essential to make a great impression.

The right cover letter can tip a decision in your favor if the hiring manager is torn between you and another candidate. If you execute it properly, your cover letter can provide more detail on how your skill set aligns with the customer service role and contextual information that resumes usually lack.

Customer service cover letter examples

Getting inspiration to write your customer service representative cover letter can be tough. Here are short cover letter samples to help boost your creativity.

Sample cover letter 1

Jenny Heath

123 Tutone Dr., Portland, OR 97035 | (614) 867-5309 | jenny.heath@email.com

__________________________________________________________________

Tutone Ink
389 Lunar Dr.
San Francisco, CA 94103

10/31/2022

Dear Mr. Tom Allen,

I am thrilled to apply for the Customer Service Representative role at Tutone Ink. In my eight years of experience in customer service, I’ve always strived to deliver proactive, tailored, and timely support, making customers consistently feel cared for.

In my prior role as a Customer Service Representative at Swimfish, I gained extensive experience across several facets of customer service, including:

  • Managing sensitive customer information
  • Providing personalized support
  • Delivering a great customer experience

I consistently produced results at a high level, resolving 20 to 30 tickets per day. Among my peers, I’m known for being approachable, personable, patient, and driven. I always strive to improve my skills, learn on the job, and deliver enjoyable customer experiences.

I understand that propelling a company’s mission through every customer interaction is critical to fostering long-term loyalty—and that’s exactly what I’ll do at Tutone Ink. I aspire to grow with your company, and the experience I will gain as a Customer Service Representative at Tutone Ink will enable me to develop those skills and set me up for professional success.

I look forward to discussing my qualifications with you. Please let me know if I should provide any additional information. Thank you very much for your time and consideration.

Best regards,

Jenny Heath

Sample cover letter 2

Jenny Heath

123 Tutone Dr., Portland, OR 97035 | (614) 867-5309 | jenny.heath@email.com

__________________________________________________________________

Tutone Ink
389 Lunar Dr.
San Francisco, CA 94103

10/31/2022

Dear Tutone Ink hiring manager,

I am excited to submit my application for the Call Center Representative role at Tutone Ink.

I came across this job posting on the company’s website. After comparing the responsibilities to my skills and experience, I felt like this was the perfect fit for me.

I believe my three years of experience in customer service have prepared me to succeed in this position. Some of the skills I think would be an asset to your company include:

  • Customer service: I use verification software and a predefined process to provide top-level customer care to callers and promptly resolve problems.
  • Bilingualism: I speak either English or Spanish to communicate with callers to establish rapport and ensure all the information I provide is clear and understood correctly.

I look forward to hearing from you and welcome the opportunity to tell you more about my experience and qualifications.

Kind regards,

Jenny Heath

Sample cover letter 3

Jenny Heath
123 Tutone Dr., Portland, OR 97035
(614) 867-5309
jenny.heath@email.com

Tutone Ink
389 Lunar Dr.
San Francisco, CA 94103
10/31/2022

Dear Mr. Tom Allen,

I saw your job posting on Indeed.com and immediately had to apply. Like Tutone Ink, I also share the mission to build lasting relationships with customers by delivering personalized and proactive customer service.

Throughout my experience in the service industry, I’ve always aimed to be resourceful and efficient by creating seamless experiences for my customers. I’m known as a results-driven, empathetic person who respects customers’ time and strives to deliver effective solutions in every interaction. I aspire to become a leader in customer service, and the Customer Service Representative role at Tutone Ink would be the cornerstone of my career path.

I’ve worked for eight years in customer service, and I always go above and beyond what’s expected of me. As a CSR at Swimfish, I helped design a new sales strategy to seamlessly upsell customers and consistently deliver value. Within 14 months of implementing this strategy, our company saw a 20 percent increase in customer satisfaction.

I was responsible for leading service agent training and gained a reputation for being a positive and enthusiastic team player. As a training specialist, I taught agents how to be careful and patient listeners. I also ensured they had extensive knowledge of our products as well as the tools we use, including Excel and Zendesk Suite.

I’d appreciate the opportunity to demonstrate my skills in customer service at Tutone Ink. I look forward to discussing my qualifications with you and would like to thank you for your time. Please contact me if you need additional information.

Best wishes,

Jenny Heath

Sample cover letter 4

Jenny Heath
123 Tutone Dr., Portland, OR 97035
(614) 867-5309
jenny.heath@email.com

Tutone Ink
389 Lunar Dr.
San Francisco, CA 94103
10/31/2022

Dear Mr. Tom Allen,

I’m reaching out today because I’m interested in the Customer Success Manager position at Tutone Ink.

I felt drawn to your company because I’ve heard from several of your customers that Tutone Ink’s products help them make genuine interpersonal connections—no matter how large they grow. I think this people-first mindset says a lot about your company, and I find the prospect of working for a business that values relationships and open communication very exciting.

After reviewing the job opening, I believe my hard skills, seven years of industry experience, and a degree in business administration make me an excellent candidate for this position.

During my time as a customer service professional, I had the pleasure of working for Tech Atlas, Reform Service, and Innovative Solutions. My experiences at these companies helped me develop skills like relationship building, sales, conflict resolution, organization, and time management. I’m certain these skills will help me succeed in this role.

Some other skills I can bring to your company include:

  • Customer service: I answered 50+ calls a day, making sure that all issues were resolved promptly and that the caller had a positive experience to increase customer loyalty and encourage future purchases.
  • Project management: I sent work orders to the operations team and assisted with prioritizing urgent tasks to reduce delays and ensure 100% customer satisfaction.

These are just a few of my qualifications that I believe will enable me to provide the best service possible to Tutone Ink customers. Thank you for taking the time to review my application. I hope to hear from you soon!

All the best,

Jenny Heath

Sample cover letter 5

Jenny Heath
123 Tutone Dr., Portland, OR 97035
(614) 867-5309
jenny.heath@email.com

Tutone Ink
389 Lunar Dr.
San Francisco, CA 94103
10/31/2022

Dear hiring manager,

I hope this letter finds you well. I am writing today to express my interest in the Customer Experience Agent position at Tutone Ink.

I have been working in the customer service industry for two years and have degrees in business administration and Spanish. I’m passionate about breaking down barriers and ensuring every client has a positive experience.

I believe my personal and professional experiences provided me with the necessary skills to deliver top-of-the-line support to each customer I interact with and also exceed expectations.

I can bring the following skills to your company:

  • Communication: I am fluent in English, Spanish, and Japanese and have a solid understanding of cultural norms. I am also constantly striving to improve my linguistic skills to ensure I’m capable of communicating clearly and respectfully in all situations.
  • Customer service: I have experience answering high-volume inbound calls promptly and accurately using a pre-approved script, triaging incoming requests, assigning them to the correct department, and composing thoughtful follow-ups.

I believe these skills will translate well to the Customer Experience Agent position and help me provide complete customer satisfaction.

I am passionate about people, and I know I will thrive in a customer-facing role. I’m also thrilled about the prospect of working for Tutone Ink because I want to continue working closely with people and putting my problem-solving skills to the test.

I am also confident that if selected for this role, I’ll consistently be a team player, meet deadlines, provide high-level customer care, and exceed expectations at every given opportunity.

Thank you for your time and consideration, and I look forward to hearing from you.

Best wishes,

Jenny Heath

Sample cover letter 6

Jenny Heath
123 Tutone Dr., Portland, OR 97035
(614) 867-5309
jenny.heath@email.com

Tutone Ink
389 Lunar Dr.
San Francisco, CA 94103

10/31/2022

Dear Mr. Tom Allen,

I am extremely interested in the Customer Service Representative role at Tutone Ink. My eight years of experience in customer service, paired with my passion for helping people, make me an ideal candidate. This role also perfectly aligns with my future career goals: I aspire to lead my own team, and the experience I will gain as a Customer Service Representative will enable me to develop those skills and set me up for professional success.

My time as a CSR at Swimfish gave me valuable experience across several facets of customer service, including:

  • Managing sensitive customer information
  • Providing personalized support
  • Delivering great customer experiences

I demonstrated strong results through my work by resolving 20 to 30 tickets per day. Among my peers, I’m known for being approachable, personable, patient, and driven. I’m always working to improve my skills, learn something new each day, and provide enjoyable customer experiences.

I welcome the opportunity to discuss how my customer service experience and skills will be an asset to the Tutone Ink team. Thank you for your consideration, and I look forward to hearing from you.

Sincerely,

Jenny Heath

Sample cover letter 7

Jenny Heath
123 Tutone Dr., Portland, OR 97035
(614) 867-5309
jenny.heath@email.com

Tutone Ink
389 Lunar Dr.
San Francisco, CA 94103
10/31/2022

Dear Mr. Allen,

I’m reaching out today to express my interest in the Chief Experience Officer position listed on the Tutone Ink website. I have been working in customer service for almost 10 years and excel in multi tasking, relationship building, project management, and communication.

My ability to effectively communicate with customers and quickly develop solutions helped me exceed expectations in similar roles in the past:

  • I propelled a 16.9% increase in second-time purchases from clients I directly consulted.
  • I closed 18+ support tickets a day, typically while the customer remained on the line.
  • I answered 50+ inbound calls daily and found a unique solution to each issue.

I’m excited by the possibility of working for Tutone Ink because it is clear to me that the company values a customer-first approach and gives its staff the necessary tools to not only succeed but also to provide a one-of-a-kind experience.

I believe my work experience and skills make me an ideal candidate for the Chief Experience Officer position and a strong addition to the company. I look forward to discussing this role more with you soon.

Thank you so much for your time and consideration.

Sincerely,

Jenny Heath

Sample cover letter 8

Jenny Heath
123 Tutone Dr., Portland, OR 97035
(614) 867-5309
jenny.heath@email.com

Tutone Ink
389 Lunar Dr.
San Francisco, CA 94103

Dear Mr. Tom Allen,

I recently came across Tutone Ink’s job opening for a Customer Success Manager, and I wanted to reach out to express my interest in the position.

With three years of experience in similar customer care roles, I have the skills and qualifications to provide excellent service to each of Tutone Ink’s current and prospective customers.

In my current role, I’m responsible for answering inbound phone calls, troubleshooting tech issues, and triaging support requests. As I’ve carried out these tasks, I’ve had the opportunity to develop various skills, such as:

  • Customer service: I answer 45+ inbound calls a day, delegate tasks to the appropriate departments, stay on top of operations to ensure timely resolutions, and handle customer follow-ups to ensure they don’t have any unresolved issues.
  • Communication: I de-escalate tense situations with customers and find satisfactory resolutions that leave callers with a positive impression of the company.

I’m excited by the prospect of working for Tutone Ink because the company has strong customer-first values, and based on the Customer Success Manager job description, I believe I would be a great fit. If you agree, please reach out and schedule an interview. I would be thrilled to meet with you and discuss my qualifications.

Sincerely,

Jenny Heath

Sample cover letter 9

Jenny Heath
123 Tutone Dr., Portland, OR 97035
(617) 867-5309
jenny.heath@email.com

Tutone Ink
389 Lunar Dr.
San Francisco, CA 94103

10/31/2022

Dear hiring manager,

I recently came across your job posting for the Customer Success Representative position at Tutone Ink, and I immediately knew I had to apply.

As a customer service professional with eight years of experience in the industry, I have a strong grasp of what it takes to provide excellent care to any customer, no matter what issue they are facing.

I also noticed that the job responsibilities closely align with my qualifications and interests. Combined with my drive to always go the extra mile, I have no doubts that I would be a great fit for this role.

Some skills that I can bring to Tutone Ink include:

  • Proficiency with CRMs and word-processing applications
  • Conflict resolution and mediation
  • Strong written and verbal communication in two languages

I look forward to speaking with you about how my customer service experience can translate to the Customer Success Representative position at Tutone Ink. Thank you for taking the time to review my application, and I hope to hear from you soon.

Sincerely,

Jenny Heath

Sample cover letter 10

Jenny Heath
123 Tutone Dr., Portland, OR 97035
(614) 867-5309
jenny.heath@email.com

Tutone Ink
389 Lunar Dr.
San Francisco, CA 94103

Dear Mr. Allen,

I recently learned about the Customer Engagement Representative job opening at Tutone Ink and would like to formally submit my resume. I have several skills and qualities that would be beneficial to your company and enable me to succeed in the role.

Some of my past accomplishments include:

  • Implementing automated communication channels that cut down caller wait time by an average of six minutes.
  • Effectively delegating tasks and responsibilities in order of importance to maximize efficiency and customer satisfaction.
  • Practicing social listening and data analysis to fine-tune communications and better connect with customers while also anticipating their questions and concerns.

No business can stay afloat, much less thrive, if it doesn’t strive to support customers and build relationships with them. My experience as a customer service professional has not only taught me these lessons but also how to exceed customer and company expectations. I approach every task with a customer-first mindset and a positive attitude, which helps keep customers calm as we tackle their issues together and find the best solution.

I believe my experience and commitment to excellence make me an ideal candidate for the Customer Engagement Representative position. If you agree, please reach out and schedule an interview with me. Thank you, and I look forward to meeting and speaking with you.

Sincerely,

Jenny Heath

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How to format and write a cover letter for customer service in 7 steps

how to format and write a cover letter for customer service

When writing your cover letter, it’s important to communicate the information that defines you in the right way. A strong structure for your cover letter can keep your points organized so the hiring manager can quickly and easily see what sets you apart.

Follow these seven steps to help you write your customer service cover letter.

Step 1: Write a title and header

The title of your cover letter should include your name and be specific to the job you’re applying for and the company you’re sending it to.

For example, you can format the title of your cover letter like this:

[Position X] : [Company Y] | [Name] or
Customer Service Representative: Tutone Ink | Jenny Heath

Next, create a header to add your contact Information:

  • Your full name
  • Phone number
  • Your email address
  • Date
  • Links to your professional social media profiles (LinkedIn)
  • Personal website (optional)

Make sure your email address and any social media links you include are professional. Listing your “partyanimal29@aol.com” email address from 2003 doesn’t make the best impression on a hiring manager.

Providing your (up-to-date) LinkedIn profile is all you need when it comes to social media—unless another social media profile showcases skills that align with your desired role.

Step 2: Start with a greeting

Start your customer service specialist cover letter by addressing the hiring manager by their name—personalization helps you stand out more, especially if you need to do research to find the name.

If the job posting doesn’t include the hiring manager’s name, you can check out the company’s website—or pop over to LinkedIn and search for the company. From there, you can see the employees who are on LinkedIn to find the most relevant contact.

If you don’t find that information, try using something like “Dear Hiring Manager” or “Dear Recruiting Manager.”

Step 3: Grab attention with your introduction

Following your greeting, the first paragraph should do four things. You’ll want to:

  • Introduce yourself
  • Show your interest in the position
  • Explain why you’re a good fit
  • Say it in a compelling way

The last point is the most important and can feel the most challenging. But simply offering a statement of your experience and your expertise—and then backing it up with some proof—can raise eyebrows.

For example:

Dear Mr. Chips,

I’m thrilled to offer my eight-plus years of seasoned customer service experience to Tutone Ink for your customer service representative position.

Step 4: Impress with your second paragraph

Every job requires a range of skills. This is why it’s important to show you’re a well-rounded candidate. Describe how your past experiences evidenced your soft skills, like your ability to problem solve and collaborate with others.

Also give examples of your hard skills, such as experience with specific customer service software like Zendesk.

  • Grab attention by highlighting two or three of your top achievements
  • Include data and stats to show the impact of your work
  • Mention the most relevant hard and soft skills
  • Summarize your work experience

Step 5: Relate to the company in the third paragraph

In this section, explain why you want to work for the company. Do your research and provide detailed reasons to show the hiring manager that you’re serious.

This is another great opportunity to reiterate why you’re the perfect candidate and a good fit for the job.

Step 6: Leave them wanting more with your conclusion

Finally, in the last paragraph, you’ll want to thank the hiring manager for their time and consideration. You can also summarize your interest in the position and your commitment to the next stages of the hiring process.

Include an attention-grabbing call to action, too. You can even inject some personality and humor into it to leave them wanting more.

Step 7: Use the appropriate formal closing

Always close on a formal note. Examples for your closing include:

  • Best regards
  • Kind regards
  • Sincerely
  • Thank you

Customer service cover letter best practices

Here are a few best practices to keep in mind while writing to make your customer service cover letter shine.

customer service cover letter best practices

  • Include an elevator pitch

In the second paragraph of your cover letter, explain in a few sentences:

  • What makes you a good fit for the position
  • Why you’re excited to join the company
  • How this position matches your career goals

Showing excitement about the role is key. Think about it from the hiring manager’s perspective—lukewarm candidates who are just looking for a job are less likely to stand out.

  • Make it scannable

Hiring managers are busy, so they won’t want to dig through long, dense paragraphs packed with unnecessary information. Keep your cover letter brief and cut the fluff.

Ensure your cover letter is easy to scan—draw attention to the most important points you want the hiring manager to see by using:

  • Bullet points
  • Bold font
  • Spacing
  • Subheadings

You can also format your cover letter in a way that mirrors the unique aspects of the company. For example, if you research the company and find that it has a vibrant, creative culture, don’t be afraid to experiment with outside-the-box elements like colors, designs, and playful fonts. (But never, ever use comic sans).

  • Tell a story

Your cover letter shouldn’t just repeat what’s in your resume. Use this opportunity to provide more context and to describe one of your success stories as a customer service agent.

Pick a certain project or experience where you demonstrated specific skills mentioned in the job description. Cover letters are a great way to showcase your passion and who you are as an individual.

  • Use data

Whenever possible—and especially when highlighting your accomplishments—include data to support your claims. For example, if you performed particularly well in a previous customer service position, make sure you quantify that by mentioning your fast resolution times or your overall satisfaction score.

Using hard numbers and metrics will illustrate your impact and give you an edge over your competition.

  • Show your passion for customer service

Aside from highlighting your customer service skills and experience, express your enthusiasm for the industry. The hiring manager is looking for a long-term employee who can grow with the company. At the end of the day, they want someone who’s passionate about customer service and eager to deliver top-notch experiences.

  • Proofread

A cover letter should reflect your drive as a candidate. Attention to detail is a core skill for any job, and ensuring you have an error-free cover letter is a must. Use tools like Grammarly to double-check your spelling and grammar.

It’s also a good idea to ask someone else to proofread your cover letter, in case there are mistakes you missed. There’s no worse feeling than noticing an error seconds after you hit send—having a fresh pair of eyes to review your cover letter can save you from that easily preventable horror.

Stand out with a strong cover letter

two employees in blue suits laughing at work with a laptop

While it’s essential to have a thorough resume that summarizes your core competencies, a customer service cover letter is your chance to show off your personality and pitch your potential to the hiring manager. Don’t let it be an afterthought—it deserves just as much attention as your resume.

Want to prepare for what’s next? Get ready to crush your interview.

Set support agents up for success

Learn how to hire, train, and motivate agents for the long run.

Set support agents up for success

Learn how to hire, train, and motivate agents for the long run.

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