Customer database software

The speed of first reply is one of the biggest influences on customer satisfaction. When it comes to customer relationship management (CRM), customers are seeking solutions in real time. Customers use their mobile devices to reach out for solutions, which is why real-time channels like chat, voice, and email yield higher customer results. Make sure your team is there to meet them with the best approach possible.

To determine that approach, you have to look at the data. Fortunately, we have it. Every day, Zendesk’s customer database software handles 4.6 million interactions between companies and their clients. And with our free library of customer experience resources, you can learn the best practices from over 50,000 organizations—including businesses in your field. So you can learn from the best and implement those practices immediately with your business.

Prepare to turn your team of agents into experts. Zendesk customer database software is specifically designed to reduce friction, eliminate information silos, and increase efficiency. Gone are the days of wading through pages of outdated spreadsheets. With Zendesk, you can customize your reports, eliminate spreadsheets, and get insights into the health of your customer base. So you can easily learn how your current customer is working—and how you and your support team can make it even better.

If switching to customer database software has you worried about an IT nightmare, there is no need to panic—because Zendesk software works right out of the box. There’s no need for major interruptions or to call in IT to upgrade your system. Our software integrations work seamlessly with your other tools and expand easily to accommodate your business sales. So Zendesk is both easy to implement and designed to easily scale with your business.