Customer database software

Customer relationship management (CRM) depends on the speed of first reply as one of the biggest influencers on customer satisfaction. Customers or clients often use their mobile devices to reach out for a solution to their inquiry. Real-time channels such as chat, voice, and email tend to yield higher customer results, with Twitter being the lowest.

Every day, Zendesk's customer database software handles 4.6 million interactions between companies and their clients. That is a lot of "data" to explore. With our free library of customer experience resources, you can research what matters to you and learn best practices from over 50,000 organizations.

Zendesk Support builds a software that allows businesses to be more flexible, reliable, and scalable. They not only create better communication with customers, but make sense of the massive amounts of user data. Most importantly, they work with customers to turn interactions into lasting relationships, which increases your ROI.

With Zendesk Support's customer help desk software you can:

• Reduzieren Sie Reibung mit Software, die für höhere Geschwindigkeit und Effizienz konzipiert ist, und machen Sie Ihre Agenten zu Experten.
• Customize your reports, eliminate spreadsheets, and get insights into the health of your customer base and profile how it affects your business
• Easily scale because software technology works right out of the box, integrates with other tools, and expands to accommodate your business sales