Corporate wiki software
The broad details
Using a smart knowledge base application, Zendesk Guide makes it easy to put institutional knowledge to work. Guide makes creating, adding to, or editing articles easy so that capturing and leveraging your enterprise's in-depth knowledge is a reality. Guide improves agent efficiency while delivering a better self-service experience for your customers, as it works natively with Zendesk Support.
Empower users with Guide, the knowledge base solution that:
- Archives deleted documents for future views
- Allows content to constantly evolve
- Restricts content viewing to those who have registered, the public, or agents only
- Uses a sophisticated tagging system that includes sections and categories to make sorting articles easy
While Guide isn't designed for wiki-style collaboration, those agents who have been granted permission can easily create great content.