Wiki knowledge base
Making your knowledge base smart
Relationships are at the heart of the customer experience. Improving the relationship between a business and customer is as easy as improving its help desk software. And while white papers and instruction manuals are helpful, tapping into the extensive knowledge of the customer service team is what really sets a business apart. That's where Zendesk Guide comes in.
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- Make sorting articles easy with a sophisticated tagging system that includes sections and categories
- Content that constantly evolves
- Archives that allow for future views of deleted content
- Content that can be viewed by agents only, the public, or that requires registration
See how the knowledge base solution from Zendesk makes it easy to create and access information within your organization. Sign up for your free trial of Guide today.Erfahrung ist alles.
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Creating a wiki knowledge base is just like building a help center for your customers. Kill two birds with one stone and learn how to do both.