Personal knowledge management software
Knowledge is power. Even Spiderman knows with great power, comes great responsibility.
Professional support teams have a lot of knowledge about customer issues—and the best way to network to solve them. They often play the hero role to your customers.
Zendesk Guide is a smart knowledge base software that helps tap into that institutional knowledge and "know-how" and put it to work.
Conversations in one place
Make it easy
- Grow what you know: Capture your agents’ collective knowledge and build on it over time to respond to support requests more effectively
- Give them the good stuff: Give customers the most relevant answers and information automatically
- Be better with bots: AI-powered Answer Bot* resolve high-frequency, low-touch tickets by sending customers relevant articles while they wait for an agent
- Get smarter as you go: Measure and score the popularity and effectiveness of your content to see what needs work and what you should write next
So kann Zendesk Ihnen helfen
Guide is more than just a collection of articles and information. It's true networking and workflow knowledge management software. Capture and leverage your team’s professional know-how. Guide works natively with Zendesk Support to deliver better self-service for customers and improve agent efficiency.
Learning how to apply the knowledge you have for greater customer relationships is a total superhero move.
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Creating a personal knowledge management software is just like building a help center for your customers. Kill two birds with one stone and learn how to do both.