Mobile knowledge base

Knowledge bases for the modern age

At Zendesk, we realize that online browsing on mobile devices is on the rise. There’s a significant increase in mobile purchases, as well as product browsing and research. As such, your company needs to be ready to deliver fantastic, speedy customer service on the mobile web. A mobile knowledge base such as Zendesk Guide helps you do just that.

Hinter den Kulissen

With Zendesk Guide, there is no worry about device incompatibility. Guide lets you create a single version of your knowledge base content for distribution everywhere at one time. Articles are optimized automatically, making them easy to find on search engines and on your company’s help center. Furthermore, Guide helps match and recommend articles based on your browsing activity.

Wussten Sie schon?

By embedding Zendesk Guide functionality natively into a customer’s website, app, or stand-alone device, developers help to:
  • Maintain brand consistency
  • Minimize friction for customers
  • Increase the efficiency of support interactions

Nächste Schritte

Make your knowledge base fit your customer base — and their device preferences. Launch your free trial of Guide today.

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