Building the best customer experiences with Facebook and Zendesk Article

Building the best customer experiences with Facebook and Zendesk

Facebook selects Zendesk as its core CX partner to provide enhanced customer conversations across its messaging channels directly within Zendesk

Service

Report: CX Champions of North America Article

Report: CX Champions of North America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.

Faster, better, stronger—how smart uses of tech make all the difference in CX Article

Faster, better, stronger—how smart uses of tech make all the difference in CX

Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.

Become a CX Champion—Best practices for you and your team Article

Become a CX Champion—Best practices for you and your team

ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.

The impact of empowered support teams on small-business CX Article

The impact of empowered support teams on small-business CX

Learn how to set support agents up for success, giving them the tools to drive your business forward.

Sales

Why you need sales process mapping to solve big-picture problems Article

Why you need sales process mapping to solve big-picture problems

Sales process mapping gives you a macro view of your sales strategy, so you can address and fix issues. Here’s how to use process mapping for your sales team.

10 sales performance metrics you should track every week, month, and quarter Article

10 sales performance metrics you should track every week, month, and quarter

You’re probably already tracking sales performance metrics...but are you getting good use of your data? Learn what metrics to track, and when.

The step-by-step guide to building an effective sales strategy Article

The step-by-step guide to building an effective sales strategy

Your sales team needs a step-by-step plan to make sales and increase revenue. Here's how to create a sales strategy that works.

3 ways Zendesk Sell + ActiveCampaign benefits sales teams Article

3 ways Zendesk Sell + ActiveCampaign benefits sales teams

96% of sales reps struggle with some stage of the sales cycle. For the majority of…

Culture

Holiday 2020: 3 trends for retailers this season Article

Holiday 2020: 3 trends for retailers this season

The most wonderful time of the year will look a bit different in 2020. The holidays…

We can navigate the future of work by looking back at our legacy of change Article

We can navigate the future of work by looking back at our legacy of change

“The future of work is often presented as a binary choice: a hunger game between organic…

Why the business of voting is everyone’s business Article

Why the business of voting is everyone’s business

Not so long ago, the general consensus was that you didn’t bring your personal politics into…

3 organizations on fostering long-term customer relationships Article

3 organizations on fostering long-term customer relationships

Staying connected to customers has always been important, but maintaining a connection that’s exclusively digital is…

Guides, research, and more

Report: CX Champions of Asia Pacific Article

Report: CX Champions of Asia Pacific

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how CX Champions across the Asia Pacific region are driving CX success.

Report: CX Champions of Latin America Article

Report: CX Champions of Latin America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Latin America are driving CX success.

A Three-Step Approach to Jump-Starting CX Transformation in Government

A Three-Step Approach to Jump-Starting CX Transformation in Government

High-quality customer experience (CX) drives mission success, and the government sector is no exception. When government…

Latest stories Page 58

Top customer experience with agile customer care Infographic

Top customer experience with agile customer care

Customers have more options than ever before. So any company looking to build long-term relationships, and…

Increase revenue with agile customer care Infographic

Increase revenue with agile customer care

Some companies look at customer service as a drain on resources. As a result, customer service…

Gartner examines customer experience innovation for 2017 White Paper

Gartner examines customer experience innovation for 2017

Bad decisions are, well, bad. Yet, it can be difficult to make good decisions without the…

Gartner: knowledge management will transform CRM customer service White Paper

Gartner: knowledge management will transform CRM customer service

Knowledge management can make or break your organization’s customer service. Not only can it impact productivity…

The value of self-service Guide

The value of self-service

Everyone’s a busy bee these days. When it comes to finding a solution to a problem…

The more the merrier: Add teams to Zendesk Support Article

The more the merrier: Add teams to Zendesk Support

Your customer service team answers many of the day-to-day questions that arise (and they’re great at…

Advocate Spotlight on Tier 3: Bringing a hive mentality to work Article

Advocate Spotlight on Tier 3: Bringing a hive mentality to work

Each month we shine a spotlight on a member of Zendesk’s Global Advocacy team to learn…

Are you too old to pivot? Not when armed with a plan and a glue stick. Article

Are you too old to pivot? Not when armed with a plan and a glue stick.

A vision board may be the right tool to help you plan your pivot—your move to…

In good company: Expand support beyond customer service Infographic

In good company: Expand support beyond customer service

Supporting today’s customers requires an “all hands on deck” approach. Customer service is no longer siloed…

6 reasons why you should buy – not build – your next CRM Article

6 reasons why you should buy – not build – your next CRM

While constructing a customized CRM from the ground-up is certainly possible, companies that are dead-set on taking this route may be in for a little more than they bargained for.

Top 3 complaints from customer support agents Article

Top 3 complaints from customer support agents

We all have our fair share of job-related woes. Unfortunately, a recent Gateway Research report found…

How to never make a VIP customer wait Article

How to never make a VIP customer wait

For most companies, providing 24/7 support just isn’t an option. So what happens when a VIP…

What comes next? How to overcome professional failure and career setbacks. Article

What comes next? How to overcome professional failure and career setbacks.

Overcome professional failure or a career setback by following these four tips.

How JustCo provides full service support for its co-working community Article

How JustCo provides full service support for its co-working community

Zendesk plays an important role in the JustCo community, as it’s used by both internal staff…

5 email bad habits that make people dislike you Article

5 email bad habits that make people dislike you

“Don’t judge a book by its cover.” Did your mother say this to you? Mine did,…

The good and the bad of influencer marketing Article

The good and the bad of influencer marketing

Influencer marketing is inarguably very popular in our world of social media. But do you know…

Roll out and manage multiple customer service channels Guide

Roll out and manage multiple customer service channels

There are a seemingly infinite number of ways to interact with customers these days. Live chat,…

4 KPIs you should be measuring and why Article

4 KPIs you should be measuring and why

It’s an old cliché: “What gets measured gets done.” Unfortunately, many organizations make the mistake of…

With eyes wide open, Generation Z looks to serve, share, and impact Article

With eyes wide open, Generation Z looks to serve, share, and impact

As with every generation, Generation Z has unique qualities. But how is this new generation looking…

Proactive support with in-product messaging Article

Proactive support with in-product messaging

Would it be helpful if you had a way to reach out to your customers before…