Zum Hauptinhalt springen

Article 1 min read

Community tip: The fab five for customer satisfaction

Zuletzt aktualisiert: March 19, 2024

Want more awesome tips on how to give your customers some love?

Well, we’ve got more for you. Our first collection of 11 tips talked about how to use Zendesk macros and business rules to give your customers the love.

Today, with a nod to March Madness memories of years past, we present our fab five customer tips on CSAT, the handy acronym for what we all want: customer satisfaction.

The fabulous five tips:

  • Tip 1: Say thanks for every good customer satisfaction rating
    Summary: Tara says, “If a customer leaves a good comment or rating we read it aloud to our entire team…then write to our customers personally thanking them for the kind words.”

  • Tip 2: Follow up on bad ratings
    Summary: Analyze satisfaction survey results daily, and follow up immediately to show strong customer care.

  • Tip 3: Customer feedback improves retention
    Summary: Give feedback to your customers who respond to the survey, whether to say thank you or sorry.

  • Tip 4: Personality is key
    Summary: “Turn the devil to your business into your best advocate.” This detailed tip talks about how to handle both positive and negative feedback, the benefits of personality, listening, and includes a “Zendesk tip”!

  • Tip 5: Quick response can calm frustration
    Summary: Empathizing with customers, responding quickly, and providing an opportunity for more questions or feedback will show up positively on CSAT ratings and will build customer loyalty.

Check back soon for another collection of customer love tips!

Ähnliche Beiträge

3 min read

Revenue churn: What it is + how to calculate it

Understanding your revenue churn is a crucial first step in improving your operations and fostering long-term loyalty. Learn about this important concept below.


EU-US Data Privacy Framework and Adequacy Decision

Zendesk has long been committed to delivering trustworthy products to our customers and their users. We believe that trust is at the core of all our interactions with our customers.

14 min read

Customer analytics 101: What it is and how it works for growth

Customer analytics helps businesses deeply understand their audience to make smarter business decisions and improve CX.

6 min read

35 customer experience statistics to know for 2024

Over 50 percent of customers will switch to a competitor after a single unsatisfactory customer experience. Here's a list of 35 more customer experience statistics to share with your team.