Zum Hauptinhalt springen

Article 1 min read

Improve your support tickets with video

Von Kate Crane, Content marketing manager

Zuletzt aktualisiert: September 21, 2021

No doubt many of your customers are sparkling conversationalists. But we’re guessing that like most people, they’re selective about how and when they want to do their talking. When it comes to customer service, they want fast answers, but they might heave a sigh of resignation at having to pick up the phone.

Video, though? A how-to video that’s just the right length can yield big relief at one more problem off the table. Which is where our friends at Wistia come in.

Think of Wistia as professional video hosting that specializes in business solutions. You can tie it to your email tools to capture leads, boost your SEO performance, and get a clearer picture of how viewers engage with your offerings.

Looking at data from one client, Wistia saw an already robust customer-happiness rating jump to 98% when video was used in support tickets. And 40% of the support tickets that were answered with video ended up being one-touch responses. This matters: A study by ICMI found that 75% of companies that saw an increase in one-touch responses saw increased customer happiness too; in addition, half of the companies had improvements in operational costs and/or employee satisfaction.

Zendesk and Wistia teamed up to make a nifty guide to using video in your support tickets. Going forward, you and your customers can write novels for the sake of art and save the phone calls for the relationships worth phoning home about.

Ähnliche Beiträge

Article
2 min read

ChatGPT vs. Bard

ChatGPT and Google Bard provide similar services but work in different ways. Read on to learn the potential benefits and limitations of each tool.

The guide to customizing your customer service software

Zendesk's adaptable Agent Workspace is the modern solution to handling classic customer service issues like high ticket volume and complex queries. This guide explores new features that make agents' jobs easier.

Article
2 min read

Reimagining security and productivity with Zendesk and AWS AppFabric

Most businesses rely on a host of SaaS applications to keep their operations running—but those services often fail to work together smoothly. AWS AppFabric and Zendesk aim to fix that problem.

AI deep dive: Harnessing the power of AI for customer service

We do AI differently at Zendesk. Here's how we're using it to make customer service teams work better, smarter, and more efficiently.