Blossom Your Business with New April Integrations

Here are the newest integrations from Zendesk to help your team provide top-quality experiences.

Engage Voice (Support)

Engage Voice for Zendesk transforms your contact center into a seamless, AI-powered voice solution, ensuring clearer conversations, smarter workflows, and more productive agents. By integrating Amazon Connect’s enterprise-grade voice technology, Engage Voice enhances customer engagement, reduces operational complexity, and scales effortlessly to meet evolving business needs.

BambooHR (Support)

BambooHR pulls employee information using the ticket requester’s email, saving your support agents time and effort. No more back-and-forth lookups! Get key employee details right in the Zendesk ticket sidebar. Help requesters with confidence, knowing exactly who they are. Give agents the right context to resolve issues quickly.

Process DOCX (Support)

Process DOCX automatically extracts and uses data from DOC and DOCX files by using AI-powered data extraction to automatically process Microsoft Word files – from written and formatted text to images and tables. The extracted information is added to the ticket and can be used to automatically update ticket fields, trigger other automation workflows, or integrate with third-party systems.

Ticket Timeline Viewer (Support)

Ticket Timeline Viewer turns the events and audit log of a ticket into a searchable timeline of actions taken on the ticket. A rich timeline with colors is displayed with icons and tags that clearly shows what happened on a ticket. Instead of showing all actions and events, it only renders those elements that changed (or made a change), making the entire ticket timeline not only a lot shorter, but also easier to parse and read.

Additional apps added in April:

• Simple PDF Export for Guide (Support) is an easy way to export your Help Center and Knowledge Base Articles to a beautiful PDF export. Turn your Guide Help Center/Knowledge Base Articles to PDF in 1 click.
• Ask-AI’s (Support) gives every rep access to knowledge across any source to close tickets faster, confidently respond to customers, and get up to speed on any account or initiative.
• CSAT Manager (Support) allows customers to opt-in and out of your CSAT surveys. Configure your opt-in and opt-out pages with your branding. Effortlessly monitor and manage your customers’ CSAT preferences directly in the app.
• AI Ticket Splitter (Support) helps you decide when to split off separate issues or close resolved tickets—with clear, concise explanations. Empower your agents to split existing tickets into new ones, with AI recommendations to ensure your agents make the right decision- faster.
• Macro Templates (Support) helps support teams streamline ticket responses by enabling them to create, edit, and manage macro templates directly within Zendesk tickets. This app allows you to instantly copy a template to a ticket comment, making ticket management quicker and more efficient.
• Time Zones (Support) is a powerful time zone converter app. With a simple, intuitive interface, you can convert time zones in seconds, eliminating the frustration of scheduling across global time differences.
• SuccessCX Insights Portal (Support) lets you configure and fine-tune your Zendesk environment on your own schedule, in real time! Analyze your entire Zendesk configuration with a single click. Pinpoint and resolve any issues lurking in triggers, automations, macros, routing rules, agent settings, and more.
• BlockSurvey (Support) enables support agents to seamlessly access and share end-to-end encrypted surveys with customers directly from the Zendesk Support interface. Enhance customer engagement by collecting valuable feedback in real-time, streamlining your support and service improvement process.
• Calculator (Support) is a fast, simple, iOS-style calculator for Zendesk. The app resizes dynamically within the Zendesk interface, ensuring a seamless user experience.
• SATRDÉ Asset Manager (Support) lets you download your assets, mass-edit, and view all assets tied to users on tickets by using custom objects. Additionally, there is a ticket sidebar component that will work with displaying assets tied to the ticket requester.
• Torvalds.Dev (Support) helps your Zendesk agents resolve tickets faster and more effectively by providing instant insights from your organization’s knowledge base. The app intelligently retrieves relevant information, offering contextual hints and suggestions to streamline ticket resolution.
• Reply Assistant (Support) empowers agents by using AI to generate smart, context-aware replies based on ticket history. Available directly in the ticket editor, Reply Assistant helps streamline workflows and improve response efficiency while ensuring customer data remains secure.
• Hide User Fields (Support) allows you to hide specific user fields from the agent interface, helping reduce visual clutter and streamline workflows.
• Zoho Lens AR Remote Assistance (Support) empowers technicians to provide augmented reality (AR) remote assistance directly from Zendesk support tickets. This integration boosts productivity, enhances customer satisfaction, and simplifies complex issue resolution with real-time visual collaboration.
• CXC Latam Insights (Support) helps you instantly analyze your entire Zendesk configuration and detect issues with triggers, automations, macros, routing rules, agent settings, and more, making troubleshooting faster and easier.
• Accoil (Support) (Sell) helps you track customer health based on real product usage and identifies high-intent leads and expansion opportunities with usage insights. Accoil calculates health scores based on real product usage, giving support teams and sales teams clear, actionable insights right inside Zendesk Support/Zendesk Sell.
• Lionbridge Smart Connect Messaging (Support) provides organizations with a cost-effective alternative to hiring bilingual staff: AI-Based Technology. Lionbridge’s translation solution allows organizations to instantly add interaction support for more than 100 languages using their existing staff – with no IT involvement required.
• Thank You Autosolve (Support) uses AI-driven reasoning to determine whether a reopened ticket’s reply is truly a gratitude-only message: one where no further action is needed. If it is, the ticket is automatically solved. If not, it remains open for the agent to review.
• Smart Links (Support) gives you quick and easy access to useful tools or queries through Smart Links dynamic URLs. You can leverage Zendesk data about the current ticket, user, customer, or from custom fields to formulate dynamic URLs, making it seamless for agents to get where they need to go.
• Remove Attachments (Support) auto-deletes attachments from open and closed tickets via search. Use Zendesk’s built-in search to find the tickets you want to clean and automatically redact and delete attachments from them.
• Admin Suite (Support) provides Zendesk administrators with a space and tools to efficiently manage licenses, end users, organizations, and schedules, all in one place, without having to navigate through Zendesk’s Admin Center modules.
• JMI (Support) is a customer service collaboration platform designed for Amazon sellers. This integration allows customer service to directly view order information from JMI related to the current work order while processing the work order.
• Wiz (Support) enables organizations to automatically create prioritized security tickets for Developers, and other teams directly in Zendesk. Wiz surfaces critical Issues by correlating risks across misconfigurations, identities, sensitive data, and more, identifying toxic combinations that pose the highest threat.
• Achille AI (Support) transforms e-commerce customer support by integrating advanced AI capabilities directly into your existing tools. Enable features like Co-Pilot, AI-powered Automation, Multilingual Support, reports and insights, and more.
• Pluno (Support) is copilot for escalations to JIRA and Slack. Pluno handles escalations for you—one click escalates tickets from Zendesk to Jira or Slack, complete with all the context needed to jump in and fix the issue.

New themes added in April:

Easy is designed to simplify the customization of the Zendesk Help Center, making it accessible even to those who have no programming skills.

Kensho 128 is a highly customizable and responsive Zendesk theme built with Templating API v4. Designed for various niches, it offers flexible design options and ensures a seamless customer support experience on any device.

Financedesk is a fully responsive multipurpose Zendesk Help Center (Guide) theme. The theme comes with a refined image on the side of the search box. It has an impressive full screen layout with beautiful blocks and responsive design elements, which creates a light and refined ambiance in the help center.

Boris features extensive customization options with easy color scheme adjustments, modular content blocks, and multiple layout variations, while delivering premium elements like animated hover effects, intuitive navigation, and mobile-responsive design.

Archer One provides a modern, responsive layout that makes customizing your help center a breeze. Get started with an engaging design featuring multiple category boxes, along with fully customizable header and footer.

Revolion is a fully responsive, modern, and professional Zendesk Guide Help Center theme designed for a seamless customer support experience. Perfect for businesses of all sizes, Revolion empowers organizations to create an intuitive, self-service help center—no coding required.

New York is a clean, modern theme that puts content first with a bold layout and ultra-readable typography. Inspired by editorial design and city sleekness, New York is a bold and structured Zendesk theme built for clarity and ease of use.

Houston is a soft dark-mode Zendesk theme that blends warmth and clarity for a calm, content-focused experience. Houston takes a thoughtful approach to dark theme design — pairing muted tones and rounded blocks with a clear, modern layout that emphasizes readability and structure.

Seattle is a minimalist, content-first Zendesk theme made for organized, reliable, and documentation-heavy support centers. Seattle offers a clean, content-focused design built to support deep documentation and clear navigation.

Boston is a bold, warm-toned Zendesk theme built for teams that want both personality and structure in their documentation. Boston stands out with its unique color blocking, sharp layout, and modern serif-sans pairing — perfect for brands that want their help center to feel both editorial and functional.

Las Vegas is a dark, sleek Zendesk theme designed for high-impact documentation and a polished support experience. Las Vegas delivers a visually striking dark theme with sharp contrast, elegant layout, and smooth UI elements that feel both high-end and high-performance.

Miami is a bold dark-mode Zendesk theme with vintage flair and a modern, mobile-ready layout. Miami fuses retro aesthetics with cutting-edge functionality, delivering a high-contrast dark theme that feels both nostalgic and fresh.

Los Angeles is a bright, elegant Zendesk theme with a soft aesthetic and strong focus on usability and structure. Los Angeles delivers a clean, uplifting interface that balances form and function. Its airy layout, well-defined sections, and clear hierarchy make it perfect for brands that want their help center to feel easy, friendly, and high-end.

Chicago is a bold dark-mode Zendesk theme designed for modern brands that want to stand out with style. Chicago brings a sleek, high-contrast look to your help center with its dark mode aesthetic and glowing accent colors.

Denver is a clean and modern Zendesk theme built for efficient navigation and effortless access to documentation. Denver is designed for clarity and speed, with a structured grid layout and easy-to-read typography that helps users find answers fast.

Atlanta is a vibrant, user-friendly Zendesk theme with a warm, approachable layout and standout navigation. Atlanta combines charm and cla
rity in a grid-based design that’s as easy to use as it is to customize. Its soft background tones, friendly fonts, and numbered blocks create a welcoming support experience for users of all ages and industries.