Today, virtually everything that used to tie us to our desks at work now happens on the go, from signing a sales contract to responding to customer inquiries. Companies are embracing the BYOD (bring your own device) trend sweeping through today’s businesses, freeing their agents and managers to provide customer service using the mobile devices they already know and love for their personal communications.
Our latest infographic highlights this mobile trend, showing that more than half of Zendesk customers are providing customer service via mobile devices.
