Customer engagement

Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.

Latest stories Page 9

Poseidon’s revenge Article

Poseidon’s revenge

One time, I mentioned that the Pacific Ocean was “no big deal,” and a day later…

Article

Leading the Starbucks Way: 5 Principles for Connecting with Your Customers

With Joseph Michelli The international success of Starbucks begins with a promise: To inspire and nurture…

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Better service through self-service

Think about when your customers need help the most. Waiting in line? Watching TV? Cooking dinner?…

Customer conflict: how to turn “he said, she said” into perfect harmony Article

Customer conflict: how to turn “he said, she said” into perfect harmony

An unhappy customer can quickly pull multiple people from your company into a vortex of anger…

White Paper

An Enterprise Guide to 21st Century Customer Engagement

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Morning Mobile Phone Usage

To celebrate the release of our updated iPad app, Zendesk partnered with Business 2 Community to…

Article

Turning Rants into Raves: How to Capture the Customer’s Heart

The good, the bad, and the ugly: the impact of customer service Infographic

The good, the bad, and the ugly: the impact of customer service

When Zendesk teamed up with the fine folks at Dimensional Research to answer the question, “What…

Article

The Cult of the Customer – Turning Customers into Evangelists

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How to recover from a customer service fiasco

The real-time web has given customers amazing power to vent their issues in a very public…

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Your Customers Want Support Via Smartphone

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Mobile Apps in the Enterprise

Your laptop isn’t irrelevant yet, but it might be soon. Sales of web-enabled smartphones, tablets, and…

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Can Your Customers Find You Online?

Mobile devices aren’t just for phone calls, SMS, and emails anymore. As our latest infographic illustrates,…

Why are customers turning to social media? Infographic

Why are customers turning to social media?

It’s no secret that social media is an important support channel—more that 34% of consumers head…

Best in practice: what works in customer service Infographic

Best in practice: what works in customer service

Your reputation for providing the best customer service matters,. In fact, as our latest infographic illustrates,…

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Where are the happiest employees?

Our latest infographic takes a look at which countries have the happiest employees, and which ones…

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Online Retailers Have a Lot to Lose

Given the fact that online spending has jumped from $29.7 billion in 2007 to a whopping…

The Zappos Experience: Creating a Customer Service Culture Article

The Zappos Experience: Creating a Customer Service Culture

With Joseph A. Michelli, Ph. D. Zappos customer service is the envy of any company looking…

The Apple Experience: Secrets to Insanely Great Customer Loyalty Article

The Apple Experience: Secrets to Insanely Great Customer Loyalty

Infographic: where are the happiest employees? Article

Infographic: where are the happiest employees?

Our latest infographic takes a look at which countries have the happiest employees, and which ones…