What is knowledge management system
Why do we need a knowledge management system? And what is it?
In short, an effective knowledge management system is a powerful tool, giving you the ability to gather, store, update, and access valuable organizational content. It's a win for both your company and your customer, especially with Zendesk Guide.
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- Structures content - use the sophisticated tagging system to slice and dice articles for easy sorting
- Provides access to deleted content in archives
- Allows you to view previous edits to content
- Lets you select your audience for content - choose to make information public, require registration, or restrict viewing to agents only
In addition, Guide helps to make your information attractive to customers with a customizable help center.
Find out how you can use Guide's knowledge management software to streamline processes and make more information and resources more accessible. Your customers — and your agents — will thank you.Proaktiv werden
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Creating a knowledge management is just like building a help center for your customers. Kill two birds with one stone and learn how to do both.