Start a conversation with Joomla live chat
What is Joomla live chat?
Joomla live chat—or Joomla chat—is a solution that allows your business to provide your customers live chat and messaging. Engage with your customers with immediate support from your website, and help your customer, technical, and sales team provide the best customer experience.
Store all your customer data in one place—whether it’s chat, email, or social media—with Zendesk, so whenever your agents are helping a customer they have access to the entire customer’s history.
A different approach
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How Zendesk helps
Live chat software is a great way for companies to offer Joomla live chat and provide a seamless experience for customers. Every interaction with a site visitor, be it in chat, email, or social media is stored in one location. So when an agent is responding to a request they’ll have access to that visitor’s entire history with the company.
Using data to improve. Zendesk Chat automatically tracks the metrics that matter most to companies, allowing them to get the full picture of their customer service efforts and learn how to do better.
Start using data to improve the customer experience. Zendesk Chat automatically tracks the metrics that matter for your business so you get a comprehensive view of your customer and provide the experience they expect.
An important feature in Zendesk Chat, Triggers, can automatically notify customer service agents when a customer has met a specific set of conditions, such as including visits to a defined series of pages. The agent can then initiate a chat and ask the visitor if they require help.
Explore our resources
Learn more about the benefits of live chat and best practices to make sure you do it well.