Podcast | Conversations with Zendesk
Hear expert takes on the latest CX news and current market trends.
The chief information officer for the electric vehicle innovator discusses the importance of finding meaning in your work and how empowering employees helps create better customer experiences.
Discover how companies can approach the adoption of AI in a responsible way while leveraging it to its fullest potential.
Rapha Fontes of Squarespace joins Conversations with Zendesk host Nicole Saunders for an in-depth conversation about gathering and acting on customer feedback at scale.
In this episode of the Conversations with Zendesk podcast, Addie Wallace of Wine.com talks about personalizing the customer experience and the importance of customer feedback.
As any support team manager can attest to, the deleterious effects of stress and burnout have…
While the public is only just now beginning to grapple with the rise of artificial intelligence,…
In the seventh episode of Conversations with Zendesk, VirginPulse's Michael Pace talks about how his support organization scaled wisely by investing in self-service and the employee experience.
In this episode of Conversations with Zendesk, Ian Hunt of Liberty London talks about how the retailer moved to a phygital model.
In the fifth episode of Conversations with Zendesk, AWS's Deepam Mishra talks about the promise of AI and how to maintain the human touch as the technology grows in use.