Automated customer service and support
What is automated customer service?
Automated customer service is a method of consumer support that is provided by an automated system such as a help center, chatbot or other artificial intelligence. Automated customer support can be provided 24/7 and is used to both assist and reduce the cost of human support representatives. Customer support agents receiving, processing, and responding to requests for service need efficient help desk software. That's where Zendesk Support comes in.
The inside scoop on automated customer service
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- Priority response in the queue: Instant in-product chat for admins. Top-of-queue phone number and email address
- 24/7/365 Global support: 1-hour Global First Reply Time SLO available in English Only
- Uptime guarantee: 99.9% uptime SLA with service credits
- Easy collaboration: Agents can share information through CCs to coworkers. Editing is live, showing who is viewing a ticket.
Great customer support requires great tools, but above all, it's for the relationships you have with your customers. Start building better relationships with your free trial of Zendesk.Proaktiv werden
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