Was ist ein PHP-Ticketsystem (PHP: Hypertext Preprocessor)?

PHP is a server-side scripting language designed primarily for web design, but also used as a general-purpose programming language. A PHP ticket system is an advanced free ticketing system, written in PHP with a MySQL backend, which includes user management through sessions, a search function and several other functions to simplify ticket system management.

It can be hosted on any platform running PHP. Their client's software supports creating tickets, retrieving and updating tickets, deleting tickets, and more, in Zendesk Support.

Hinter den Kulissen

You have several options in terms of the languages the Zendesk API uses. All modern languages, including PHP, let you make HTTP requests and handle HTTP responses. But why reinvent the wheel? Using an API client is a great way to speed up development. An API client takes care of a lot of the low-level details of making requests and handling responses and lets you focus on writing code specific to your particular project.

Wussten Sie schon?

Tickets are the ways and means through which your end users (customers) request information with agents in Zendesk for customer service. Tickets can originate through a number of support channels, including email, help desk, chat, phone calls, Twitter, Facebook, or the API. All tickets have a core set of properties.

Zendesk Support bietet handfeste Vorteile:

  • Ein traumhaft einfaches System zum Verfolgen, Priorisieren und Lösen von Kundensupporttickets
  • Alle Kundeninformationen an einer zentralen Stelle für hocheffiziente Kommunikation
  • Ein besseres Vertrauensverhältnis zu Ihren Kunden und ein erfolgreicheres Arbeiten für Ihre Agenten

Mehr erreichen

Bieten Sie Ihren Kunden ein noch besseres Supporterlebnis. Lassen Sie sich von Zendesk über unsere Helpdesk-/Kundenservice-Lösungen mit effizientem Ticketsystem beraten.