Wrap up the year with smarter integrations

Here are the newest integrations from Zendesk to help your team provide top-quality experiences.

Tasks for Calendar from Anything, Anywhere (Support)

Tasks for Calendar provides smart calendar scheduling with AI summaries, Google Meet integration, and real-time team task visibility for managers. Tasks for Calendar transforms your Zendesk workflow with intelligent Google Calendar integration, AI-powered scheduling and comprehensive team task management. Perfect for support teams, managers and account executives who need to track commitments and manage workload.

Help Center Health Check (Support)

Help Center Health Check lets you Know your knowledge base is healthy. Find broken links, broken images, and accessibility issues in your Help Center. Help Center Health Check scans all your Help Center articles for broken links, images, and content issues. Get confidence that your knowledge base is healthy and ready to help customers.

Flow by Knots (Support)

Flow by Knots is a visual AI-orchestration platform designed to help you automate and optimize complex processes in Zendesk, from interpreting data to coordinating multi-step workflows. Preprocess ticket data through AI before it ever reaches an agent, extract structured fields from emails, documents, attachments, or other unstructured formats, route information into Zendesk or external systems with precision, and use AI to understand, normalize, categorize, or transform any incoming content.

IdentityCheck (Sell)

IdentityCheck brings compliant identity verification and screening workflows directly into Zendesk Sell. Sales and compliance teams can trigger Know Your Customer (KYC) checks, collect ID documents securely, run PEP/sanctions/adverse media screening, and attach results back to the Sell record — all without leaving Zendesk Sell.

Additional apps added in December:

Call Insights & Summary by Pluno from Pluno (Support) automatically extract summaries, transcripts, and insights from customer calls. Transcribe conversations, analyze content, and produce concise, easy-to-read summaries of the conversation. Organize information for sales, support, or research teams to save time and make smarter decisions.

Character Limit and Attachment Restrict from Eclect inc. (Support) regulates public comments based on character count and/or attachments. Displays an alert and prevents sending public comments when the character count in a public reply exceeds the specified limit.

Field Dependency Filter from André Oliveira (Support) filters dropdown options by parent field selection in Zendesk tickets. This ensures agents only see relevant choices, streamlining ticket creation and reducing errors.

Attachments from ZenSuite (Support) lets you easily view, select, and download all ticket attachments. It automatically organizes and displays all attachments from ticket comments, allowing you to preview, select, and bulk download files — all within the Zendesk sidebar.

SiteSage AI from SiteSage (Support) provides AI powered responses based on your own company data and systems. SiteSage connects directly to your Zendesk workspace to streamline internal support tasks with focused, high-quality AI tools. SiteSage helps your agents move faster, stay consistent, and focus on what actually needs human attention.

No Wrong Attachments from Claps, LLC (Support) provides a simple yet powerful way to prevent attachment errors. This app automatically lists all files attached before sending and requires you to review each one. This helps protect confidential information and prevents data leaks.

MCP Server (Support) is a powerful, user friendly solution that brings the full potential of AI directly into your Zendesk Support workflows.This app acts as a secure bridge between Zendesk and any MCP compatible AI assistant, letting you unlock smarter ticket analysis, AI powered suggestions, and insightful reporting without juggling extra tools.

Responder AI (Support) is a lightweight yet powerful Zendesk app that helps agents craft high-quality customer responses in seconds. It combines your command, the customer’s latest message, and their name to generate a clear, personalized, and context-aware reply—without leaving the ticket.

Quick Table (Support) makes it easy for Zendesk agents to add clean, structured tables to ticket replies without leaving the editor or copy-pasting from other tools. Simply click the table icon in the editor, choose your desired rows and columns from the quick-select grid, and instantly insert a formatted table into your reply.

Deflection AI by Pluno (Support) identifies tickets and chats suitable for self-service, responds instantly using your knowledge base formed of past resolutions, internal and external docs, and help center. With customizable auto-assignment triggers, ticket and messaging-channel coverage, resolved-chat syncing, and configurable naming rules, Deflection AI gives your team complete control and your users an exceptional experience.

Ticket Fields AI Agent by Macha (Support) reads incoming messages and fills your defined fields instantly. Admins can add custom instructions for each field or let the AI decide based on context. Define exactly how you want each field filled. Add unique rules, keywords, and instructions so the AI behaves just like your team would.

5CA AICX Translation Tool (Support) combines scalable cloud infrastructure, native-language agents, and AI-driven tools to enhance service quality and efficiency. The AICX Translate App facilitates AI language translations for thousands of users around the world while working on Zendesk Support tickets.

ChurnZero for Zendesk Guide (Support) allows you to understand how your customers use your product, assess their health and likelihood to renew, and give you the means to personalize the customer experience through timely and relevant customer touchpoints. Integrate your Zendesk Guide instance with ChurnZero to give helpful product and process context to ChurnZero AI Agents.

AntiSpam (Support) stops spam tickets that fill up your support queue. AI identifies spam tickets in seconds with 99% accuracy across all industries. New tickets get checked right away. Spam gets tagged and moved out of your main queue. Check blocked tickets in the ‘AntiSpam’ view. Review and correct any mistakes with one click.

New Themes added in December:

Sangha 128 is a sleek, modern Zendesk theme crafted for Travel & Hospitality brands, ideal for hotels and resorts. Its highly customizable homepage is fully modular—sections can be shown or hidden with simple toggles, allowing you to tailor the layout to your needs.