Here are the newest integrations from Zendesk to help your team provide top-quality experiences.
Submitter History (Support)
Display All Tickets submitted By your user from your ticket sidebar. Submitter History displays a real-time list of all open, pending, hold, and new tickets created by the current agent on behalf of the customer — right inside the ticket sidebar. Whether you’re following up on a customer issue or checking the status of previously submitted tickets that may not belong to your group or organization, Submitter History makes it fast and effortless.
HubSpot Email Campaign Insight (Support)
HubSpot Email Campaign Insight gives you full visibility into your customers’ HubSpot email campaign activity directly inside Zendesk. The HubSpot Email Campaign Activity app empowers your support team with critical marketing context, so they can handle tickets faster and more effectively. By surfacing a Zendesk ticket requester’s HubSpot email campaign history, agents can instantly understand what marketing communications the customer has received — without leaving Zendesk.
SquaredUp (Support)
SquaredUp makes it effortless to visualize and share live Zendesk data with your team – so everyone stays aligned, spots issues fast, and celebrates wins in real time. Whether you’re on the support desk, in leadership, or managing operations, SquaredUp empowers you with the insights you need, when you need them. Connect your Zendesk account in seconds and instantly visualize live metrics like CSAT, ticket volume, SLA performance, first reply time, and more—with no coding required. SquaredUp’s intuitive dashboard builder and prebuilt templates get you up and running fast, while advanced users can go even further with our built-in SQL layer for powerful custom queries and joins.
Panic Button (Support)
Panic Button is a lightweight and powerful tool that empowers agents to instantly escalate urgent tickets across your Zendesk environment. With a simple, color-coded button added to the ticket sidebar, your team gains the visibility and responsiveness needed to deliver fast, coordinated support when it matters most. Give your team access to one click tickets escalation to selected groups or all agents and color based visual indicators based on trigger status and permissions.
JSON XML LOG Viewer (Support)
JSON XML LOG Viewer allows support agents to view JSON, XML, LOG and TXT attachments directly within tickets, eliminating the need to download files before opening. The app supports syntax highlighting for better readability for agents.
Ordemio AI Agent for Support (Support)
Ordemio AI Agent is an AI-driven support agent that seamlessly integrates with Zendesk to help customer service teams deliver faster, smarter support. It works alongside your human agents to instantly handle common queries using your existing knowledge base and FAQs, deflecting up to 80% of repetitive tickets. Customers get accurate, 24/7 answers in seconds, which instantly reduces your team’s ticket volume and response times. The result is higher customer satisfaction and agents freed to focus on complex, high-value issues instead of FAQs.
Slack Notifications (Support)
Slack Notifications helps you trigger Slack alerts from Zendesk. Send notifications when ticket views exceed thresholds, tags or added, or whenever a trigger first. Route messages to specific teams or stakeholders based on ticket conditions. Customize the Slack message to include things like ticket Id, requester name, SLA status, or any field and format them with a clear structure.
AI Ticket Reply by New Aim (Support)
AI Ticket Reply by New Aim streamlines your customer service workflow by automatically responding to first-message tickets based on intent classification. Easily customise templates, intent types, and confidence thresholds to match your team’s needs.
Bulk Export Workflows (Support)
Bulk Export Workflows is a powerful Zendesk app designed to help administrators efficiently manage and export essential business rules, including Triggers, Automations, and Macros. This app provides a seamless way to download all configured business rules in a structured format, making it easier to audit, analyze, and share with stakeholders.
Twig AI CoPilot (Support)
Twig AI CoPilot ignites Zendesk support with Twig’s AI powerhouse. Streamline workflows, supercharge agent productivity, and wow customers with lightning-fast, empathetic responses. Get instant ticket insights, AI-powered summaries, sentiment and urgency scoring, multilingual translation, and ready to send AI drafts directly in Zendesk Support.
