Customer satisfaction

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Why (and how) small businesses should prioritize customer service White Paper

Why (and how) small businesses should prioritize customer service

You’ve heard all the unhelpful disparities a hundred times. While some of them are true— owning…

Meeting the challenges of modern CX in financial services White Paper

Meeting the challenges of modern CX in financial services

Building positive, long-term customer relationships has always been important to business success, and the methods for…

Meeting the advanced challenges of modern CX White Paper

Meeting the advanced challenges of modern CX

Delivering an excellent customer experience makes your business stand out and marks your overall success. Start…

Meeting the challenges of CX in modern manufacturing White Paper

Meeting the challenges of CX in modern manufacturing

Years ago, to succeed as a manufacturer, it was sufficient to make high-quality products and price…

Send a message—breaking barriers between customers and brands Infographic

Send a message—breaking barriers between customers and brands

Customer-centric support fits around customers’ schedules and preferences, and it’s up to businesses to get the…

A guide to customer service training (+ a free template) Article

A guide to customer service training (+ a free template)

Serve your customers better and prepare your team for success with these customer service training ideas.

How to become customer-centric: Strategies, tips, and examples Article

How to become customer-centric: Strategies, tips, and examples

Customer-centricity can change your business for the better. Learn what it means to be customer-centric and how it helps you keep loyal customers.

10 ways to handle customer complaints (types + importance) Article

10 ways to handle customer complaints (types + importance)

Customer complaints can help make your business better. Here are some steps for handling them in an impactful way.

What is service recovery? Steps, examples & importance Article

What is service recovery? Steps, examples & importance

Don’t let your customer service team miss out on the opportunity to turn every negative interaction into a positive one. Take a look at how a service recovery program can help

What is customer empathy? Tips and importance Article

What is customer empathy? Tips and importance

Customer empathy is the ability to see things from the customer’s perspective. Walking a mile in your buyers’ shoes can have big-time business value.

What is relationship marketing? A guide for 2021 Article

What is relationship marketing? A guide for 2021

The differences between customer relationship marketing and customer relationship management can be confusing. Learn the definition of each in this post!

5 types of customers and what they need Article

5 types of customers and what they need

As a customer support agent, you will interact with a variety of people, each with their…

8 customer service standards to meet: A checklist Article

8 customer service standards to meet: A checklist

Set customer service standards and regularly refine them to delight your audience and boost brand loyalty.

The importance of customer experience White Paper

The importance of customer experience

In their 2019 global customer experience (CX) benchmark report, Dimension Data assert that 9/10 executives recognize…

Customer experience management 101: A beginner’s guide Article

Customer experience management 101: A beginner’s guide

Create a customer experience management strategy to build connections with your buyers, foster loyalty, and stand out from the crowd.

The types of customer service you should know Article

The types of customer service you should know

With so many different ways to offer customer service, whether it be via email, social media,…

How artificial intelligence is making the customer experience better Infographic

How artificial intelligence is making the customer experience better

What do artificial intelligence and customer experience share in common? It’s that both are bound to…

How to create customer surveys: 8 tips and examples Article

How to create customer surveys: 8 tips and examples

Customer surveys are a great way to gather feedback—the challenge is getting people to respond. Here’s how to create engaging surveys your customers will actually complete.

Quantifying the business impact of customer service in Australia White Paper

Quantifying the business impact of customer service in Australia

Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…

Customer Effort Score, explained (+5 ways to improve it) Article

Customer Effort Score, explained (+5 ways to improve it)

Learn the best ways to make life easier for your customers by tracking your Customer Effort Score.