Customer service management
The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.
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Join Support Directors, Benjamin Collet at Zendesk and Cyrus Dorosti at Optimizely – a customer experience…
To hone your support superpowers, here are 6 tips to keep top of mind when offering customer support
We've recognized support leaders from four of our customer stories to highlight how they're raising the bar as customer service leaders.
Our advocates have shared a few lessons and solutions that they’ve learned about structuring, scaling, and…
As a global company with more than 2,000 employees in 13-plus offices, we're scaling our CSR efforts into a global strategy.
Earlier on in my career, I was looking to join a company whose vision and executive leadership I believed in. I thought I’d found that.
Companies are using chatbots to scale more and more. While chatbots are powerful engagement tools, they…
When content and metrics from your help center cascade beyond your support team, that info is a powerful tool as your business scales up
A critical part of actualizing your omnichannel strategy is how you organize and manage your team to staff multiple channels
Did you get here after googling a search term? Your customers find you this way, too.
Businesses are made of people, and those people have relationships and ties to the communities they live in
Zendesk lesson #5: Selling enterprise business software doesn’t have to be boring. In March of this year, 28 Zendesk customers flew to snowy Ottawa, Canada, for our quarterly Service Leadership.
Now more than ever, customers will attempt to self-serve before reaching out for assisted support. Are…
With Unbabel for Zendesk, and with help from artificial intelligence, language will no longer be an insurmountable obstacle for customer support agents
There are many metrics that come out of customer service, but success in helping your customers and providing leadership goes beyond an awareness of them
At Zendesk, we have jumped into exploring this newer world of business-applicable machine learning with Answer Bot
A huge ticket backlog can be an intimidating prospect for any customer service team. Our Zendesk support team shares a few tips on how to tackle it.
Saving time, improving efficiency, boosting productivity: isn’t this what every business owner wants? Yes it is.
Have you ever wondered how Zendesk uses Zendesk? In this ongoing series, we’ll take a behind…