Screen Recording by Userplane lets support teams request and receive screen recordings directly inside Zendesk, so you can see exactly what went wrong and resolve tickets up to 60% faster. Eliminate unnecessary follow-ups. Send one-click recording links right from Zendesk. Let customers show you exactly what they're seeing. Get the complete technical context upfront. Automatically collect network requests, browser logs, and device metadata to better triage customer issues.
claim.me is the specialized claims management platform designed to remove the friction from parcel claims across Europe. Whether you ship with DHL, DPD, PostNL, or any other major carrier, claim.me standardizes the chaos of carrier claims into one automated workflow. The claim.me Zendesk App embeds a powerful claim submission engine directly into your support tickets. Stop wasting hours in email inbox and carrier portals, and start resolving delivery issues where your agents already work.
Elvan lets you automatically send beautiful CSAT surveys when Zendesk tickets are resolved or closed, and see all customer feedback in one place. Connect your Zendesk instance to Elvan once, then use Elvan to design surveys, schedule when they go out, and analyze results across teams and channels.
Grypp is a visual engagement platform built for customer service, support, sales, and onboarding teams. It helps agents move beyond voice-only support by adding secure visual tools that make it easier to see issues, guide customers, complete tasks, and improve outcomes in real time. Use app-free one-way video and live visual guidance to troubleshoot issues faster, co-browse websites and digital journeys in real time to guide support interactions, share, receive, and review documents and files during the interaction and more with this integration.
Additional apps added in March:
Tidio (Support) is an all-in-one, AI-powered customer service platform and live chat software designed for websites, particularly e-commerce businesses. It enables companies to engage visitors in real-time, automate support with chatbots (Lyro AI), and manage customer inquiries across channels like email, Facebook Messenger, and Instagram from one dashboard.
Sustentação Ops (Support) is a powerful audit tool that analyzes your Zendesk instance in seconds. Identify license idleness and save resources. Find bottlenecks and operational inefficiencies. Improve your account's governance and security.
Spam Recovery Pro (Support) is an admin-level dashboard that empowers your support team to easily filter, manage, and bulk-recover tickets caught in the suspended queue due to unverified user routing restrictions. It includes dynamic domain-specific filtering, allowing you to instantly isolate trusted senders and ensure legitimate customer inquiries are quickly restored to your active views.
OpenLM Metrics (Support) is an app built with the Zendesk Apps Framework that provides agents with an instant analytics dashboard for OpenLM-tagged support tickets. This app eliminates manual reporting by surfacing global trends directly in the global navigation bar, allowing agents to see if a customer's issue is isolated or part of a wider technical trend.
Flint AI Assistant (Support) is a native Zendesk Support app that gives agents an AI-powered copilot inside the ticket sidebar. It reads your help center articles, uploaded PDFs, and connected knowledge sources, then drafts accurate replies grounded in your documentation — not generic web results. Ask Flint a question from any ticket. It retrieves the most relevant articles using semantic search (RAG) and synthesizes a citable answer in seconds.
Convert to Internal by ZENCLAB (Support) is a simple, straightforward app that helps you save time. Stop manually converting public comments to internal notes — let the app do it for you. Set up a task in seconds: choose how often it runs, add filters if you like, and you're done. The app works quietly in the background while you focus on what matters.
AI Customer Simulator (Support) turns your Zendesk training tickets into live practice scenarios. When an agent replies to a tagged training ticket, the AI responds as the customer — contextually, realistically, and with natural escalation patterns. Agents get real conversation practice. You get measurable training outcomes. No real customers involved.
AI Ticket Generator (Support) reads your published Help Center articles and uses AI to generate believable inbound support tickets — complete with varied customer personas, writing styles, intents, and urgency levels. No more empty sandboxes. No more manually writing fake tickets. Just realistic test data that reflects your actual product and customers.
Graphio.ai (Support) is a metadata-only analytics platform that predicts broken handoffs and cross-team misalignment before they cost you revenue. Graphio.ai analyzes API-enabled metadata from your existing systems to automatically identify when Sales, CS, Legal, Finance, Product, and Operations are misaligned before deals stall, renewals fail, or contracts slip. It tracks live performance against that map to predict, alert, and repair dangerous deviations the moment they happen.
PilotFlow Lite (Support) is a lightweight automation app designed to extend Zendesk's native capabilities with more flexible and practical rule-based workflows. With PilotFlow Lite, Zendesk admins can automatically assign tickets, apply tags, and add followers based on conditions that are not supported by default triggers.
Staircase AI (Support) pulls all new tickets created by your clients into the Activity tab, allowing you to see how many new tickets are opened each week and on what topics. This completes your view of account communications by adding your support channel alongside other relationship data, providing analysis such as sentiment, statistics and insights while eliminating manual work.
Genesys Cloud Connector for Zendesk (Support) is powerful, flexible, and easy-to-deploy solution that embeds advanced Genesys Cloud capabilities directly into your Zendesk environment. With features like screen-pop, automatic interaction data sync, click-to-dial, and an omnichannel experience, this integration is optimized for quick deployment and immediate time-to-value.
Conduit AI (Support) is the autonomous customer service platform that deploys AI agents to resolve tickets, not just deflect them. AI agents handle inbound Zendesk tickets end-to-end across email, chat, SMS, WhatsApp, and voice Agents sync with your knowledge base, CRMs, and internal tools to deliver accurate, context-aware responses. When an agent can't resolve an issue, it escalates to a human with full conversation context preserved in Zendesk.
Fluents.ai (Support) is an AI-powered customer experience (CX) platform that unifies and automates inbound and outbound communications, enabling businesses to replace or augment their contact center with scalable, natural-sounding AI agents. View all active and recent AI-handled calls in real time, browse and manage your Fluents.ai agents from within Zendesk, create Zendesk tickets from call transcripts with one click, or automatically, view full conversation transcripts with iMessage-style formatting, and more.
ResolveAI (Support) is Labor as a Service (LaaS) for Zendesk — an AI support employee that handles tickets end-to-end, not just a chatbot. ResolveAI reads incoming tickets and searches your Help Center for accurate answers, responds autonomously with complete solutions, and escalates complex issues to human agents with full context.
SideTicket (Support) lets support agents instantly pull up any ticket in a sidebar panel, right next to the one they're already working on. With SideTicket installed, agents get a dedicated sidebar panel inside every Zendesk ticket. Search for any ticket by ID, subject, or comment content — and open it inline, right there in the sidebar. Full conversation thread.
ConnectWise Reports and Dashboards (formerly BrightGauge) (Support) gives you the ability to create real-time dashboards, customized client reporting, automated KPI reporting, and interactive scorecards from Zendesk and all your other data sources. No more logging in and out, toggling windows or juggling multiple platforms; ConnectWise Reports eliminates the data silo to save you precious time and energy.
AI Chatbot Assistant by IntegrateCloud (Support) adds an AI assistant directly in the ticket sidebar. Train the bot on your website or documentation URLs, then ask questions and get instant answers with source links—helping agents resolve tickets faster.
Agent Ticket Chat (Support) brings real-time chat directly into the ticket sidebar so your team can coordinate on tickets without cluttering the thread or switching tools. Discuss the case with other agents viewing the same ticket, see who's viewing in real time, @mention teammates to pull them in, and save the full conversation to the ticket as an internal note with one click. Everything stays in context and in Zendesk.
CallConnect - Call Export (Support) is a cloud-based phone system designed for customer support and sales teams. It allows users to make and receive calls directly from a web browser and features capabilities such as call recording, note-taking, tagging, and CRM integration.
