Zendesk vs. Pipedrive

In the world of business, customer relationships are a valuable asset. Many businesses turn to customer relationship management (CRM) software to help improve customer relations and assist in sales.

When adopting CRM software, there are numerous options to choose from. In the comparison of the Zendesk and Pipedrive, Zendesk comes out on top for the following reasons:

Scalability

Whether you’re looking for a CRM for small businesses or an enterprise, the Zendesk platform has the flexibility to grow with you, helping you with your full customer service needs, integrating with your CRM of choice. On the other hand, entry-level Pipedrive users are limited to only 3,000 open deals per company, making it an insufficient CRM for enterprises and growing companies.

Trusted partnership

Zendesk provides its partners with quality support and educational resources, including online training and certification programs, helping turn any salesperson into a Zendesk expert. Conversely, some Pipedrive users have issues working with Pipedrive, with users describing their support and onboarding experiences as slow and limited.

Unified sales and service platforms

According to the Zendesk Customer Experience Trends Report 2023, 78 percent of business leaders want to combine their customer service and sales data. Zendesk integrates seamlessly with the your CRM, our top-of-the-line customer service software. This integration can optimize sales and support team collaboration and workflow and, ultimately, enhance customer experience by enabling teams to view key customer information across sales and service all in one platform. Unlike Zendesk, Pipedrive is limited to third-party integrations and doesn’t connect with native customer support software.

Low total cost of ownership

When selecting a sales CRM, you’ll want to consider its total cost of ownership (TCO). Zendesk has a low TCO because it has no hidden costs and can be easily set up without needing developers or third-party help, saving you time and money. Alternatively, Pipedrive users should prepare to pay more for even simple CRM features like email tracking.

More in this guide:

• At-a-glance comparison: Zendesk vs. Pipedrive
• Zendesk vs. Pipedrive: Features comparison
• Pricing plans: Pipedrive vs. Zendesk
• Customer stories on using Zendesk vs. Pipedrive
• Frequently asked questions
• Ready to choose between Zendesk and Pipedrive for your business?

Zendesk and Pipedrive both offer pricing on a per-agent basis. Zendesk offers tiered pricing plans designed to support businesses of all sizes, from startups to enterprises. The Professional and Enterprise plans offer advanced features that build on those in the Team and Growth plans, including lead scoring, call scripts, and unlimited email sequences.

Pipedrive offers five total plans, with their entry-level Essential plan offering significantly fewer features than the others. For example, bulk email send, email templates, email scheduling, and automation features are only available to those who purchase the Advanced plan and above. With Zendesk, even our most basic plans include a robust selection of features, email tracking, text messaging, and call tracking and recording.

Read on to find out what our customers have to say about Zendesk.

CoinJar

CoinJar is one of the longest-running cryptocurrency exchanges in the world. To help keep up with its growing customer base, CoinJar turned to Zendesk for a user-friendly and easily scalable solution after testing other CRMs, including Pipedrive and HubSpot. Leveraging the sequencing and bulk email features of Zendesk, CoinJar increased its visibility and productivity at scale.

Using Zendesk, CoinJar has seen improvements, such as:

• 1.5+ hours saved per week by each sales rep.
• 47% savings compared to its previous CRM.

Missouri Star Quilt Company

Missouri Star Quilt Company is one of the world's largest online retailers of fabric and quilting supplies, shipping thousands of orders a day. After struggling with different customer service solutions, Missouri Star Quilt Company turned to Zendesk for service. Zendesk allows its customer service team to work effortlessly.

Since switching to Zendesk, Missouri Star Quilt Company experienced the following benefits:

• 30% answer rate improvement for customer service calls
• 97% customer satisfaction rating

Browse the following questions to break down Zendesk vs. Pipedrive even further.