Five Most Recent
Display the five most recent tickets the requester has submitted
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The Five Most Recent app gives you more context around past support requests made by a customer. The app displays the five most recent tickets the customer has submitted, so you have a complete view of the customer's most recent questions or issues.
Your agent will see the ticket number, subject line, and status of the ticket.
Additional features:
View a list of the last five unique requesters for visited tickets. Your agent will see a list of customers with links to their customer record.
View a list of the last five unique organizations for visited tickets. Your agent will see a list of organizations with links to their organization record.
For additional feedback on making this app more useful, make feature requests.
By enabling this app, you agree to the Built by Zendesk Terms of Use.
Installationsanweisungen
To install the Five Most Recent app:
Sign in to your Zendesk Support account, then click the Admin icon in the sidebar.
Select Apps > Marketplace, then find the Five Most Recent app and click the tile.
On the Five Most Recent app page, click Install app in the upper-right corner.
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