What is an AI chatbot?
A chatbot is a computer program that can have a conversation through text or audibly. A really good AI chatbot can simulate how a human being would behave during a conversation and are best used for practical purposes including customer service or information requests. That's where Zendesk Guide Answer Bot comes in.
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- Automatically resolves low-touch and high-frequency tickets by suggesting relevant articles to customers while they wait for an agent
- Learning from each customer interaction and training itself to deliver more relevant and customized content with each solved ticket
- Engaging users and improving brand image
Give customers the most relevant information and answers automatically for a faster self-service experience. Try a free trial of Zendesk Guide today and see how your help center can be better with AI chatbots.Erfahrung ist alles.
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There’s plenty of information about AI chatbots. Read these resources to learn more.