The Clone Ticket app allows admins and agents to clone a ticket multiple times in batches.
With this app, you'll be able to select a specific ticket and clone as many copies as your administrator defines.
The app maintains all ticket metadata and allows configuration of the tickets to be modified at the time of replication. It inserts an internal comment in the cloned ticket indicating it’s a clone.
Cloned tickets are also effective for onboarding new agents by enabling them to practice solving issues before helping customers.