Neu
Staffwell
Employee profiles from HiBob, Deel or BambooHR on the ticket. You pick the HR fields agents see.
Kompatibel mit
Support
Entwickler:in
Great Work LLC
About this app
Know who you are helping before you reply: the employee's live HR record from HiBob, Deel or BambooHR, right in the ticket, showing only the fields each role may see. Staffwell is built for internal IT and HR help desks. It finds the requester by every email address on their Zendesk profile and shows their employment status, job title, department, manager, location, start date, employment type, time off today and in the next two weeks, and the equipment the HR system has on record.
Staffwell is built by Great Work LLC. It is not made, endorsed or sponsored by Zendesk, HiBob (Bob), Deel or BambooHR. Those names are trademarks of their owners.
Warnings first
- Left the company (with the date), so nobody restores access or shares information by mistake.
- Leaving with the last day, on leave, has not started yet with the start date, and out today with the day they are back.
Leave always reads "On leave". Staffwell never says why someone is away: sick, medical, parental and other personal leave never show by name.
You decide what agents see
- Two field lists: the fields every agent sees, and extra fields only HR roles see (admins, custom roles or groups you name). The default shows IT agents the basics and keeps start date, employment type, phone and equipment for HR.
- Staffwell asks the HR system only for the fields the agent in front of it may see. Hidden fields are never requested, so they never reach that agent's browser.
- Never shown, whatever the settings say: pay and compensation, bank details, national ID, tax and passport numbers, birth dates, gender, home addresses, dependents, benefits and health data. The app has no way to request them.
Limit the whole panel to certain roles or groups. Everyone else sees a short notice.
Built for HR data
Your HR credentials are stored as Zendesk secure settings. They never reach the agent's browser, and Zendesk only sends them to the HR system's own API host.
Read only: Staffwell never changes anything in HiBob, Deel or BambooHR.
Nothing is copied, stored, synced or exported. Data is read when the panel opens and is gone when it closes.
Agents can add the fields they see to the ticket as an internal note, after picking the fields and confirming. Nothing is written otherwise.
Connect one, two or all three HR systems: people hired through Deel and staff in HiBob or BambooHR show from one panel.
Get started
Create a read-only HiBob service user, Deel token or BambooHR API key (the setup guide lists the exact permissions), install Staffwell and paste it into the settings. Open a ticket from an employee: their record shows in the sidebar.
Plan (billed monthly by Zendesk)
Every feature, for your whole Zendesk account however many agents it has. 14-day trial; Zendesk asks for a card at install and billing starts when the trial ends unless you uninstall.
- Standard: $499 per month per Zendesk account, all three HR systems included.
Your data
Staffwell runs in the agent's browser inside Zendesk. It has no Great Work server, sends nothing to Great Work or anyone else (not even usage statistics), does no background work and uses no AI. HR data is read live while the sidebar is open and is never copied, stored or exported.
Support
Email hello@greatwork.company. We reply within one business day.
Details zur App
Installationsanweisungen
- Create a read-only credential in each HR system you use (the setup guide at greatwork.company/apps/staffwell/docs has the details):
- HiBob: Bob > Settings > Integrations > Service users > create one and copy its ID and token. Add it to a new permission group with View on Basic info, Work, Lifecycle and Employment fields and on Time off (who's out). To see people who have left, remove the "Lifecycle status equals Employed" condition from the group's access.
- Deel: More > Developer > Access tokens > Generate an organization token with
people:read, plustime-off:readandit-assets:readif you show time off and equipment. Leave sensitive data access off. - BambooHR: sign in as a BambooHR user whose access level covers only the fields you will show, then your name > API Keys > Add New Key.
Install Staffwell from the Zendesk Marketplace on the Standard plan ($499 per month per Zendesk account). The 14-day trial starts now; Zendesk asks for a card and starts billing when the trial ends unless you uninstall.
- Fill in what you use: HiBob service user ID and token; tick Use Deel and paste the Deel API token; your BambooHR subdomain (the part before .bamboohr.com) and API key. Tokens and keys are stored as secure settings: agents never see them, and Zendesk only sends each one to its own HR system.
- Choose Fields every agent sees and Extra fields for HR roles (status, title, department, manager, location, startdate, employmenttype, workphone, timezone, timeoff, equipment) and Who sees the HR fields (admin, role ids or
group:<id>). Optional: limit Who can see the panel, turn on Show the type of time off, or turn off internal notes. Open a ticket from an employee. Staffwell shows their record in the sidebar; admins also see a short list of anything to fix in the settings.
Staffwell creates nothing in your Zendesk account at install. It adds an internal note and the staffwell_note tag to a ticket only when an agent chooses to; they stay if you uninstall. Uninstalling deletes the stored credentials; also delete the service user, token or API key in the HR system.
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